Top Tech Jobs & Startup Jobs in Chicago, IL

Senior regional leader accountable for end-to-end customer success across deployment and steady-state operations. Owns escalation management, cross-functional coordination across Contact Center, Technology & Service Operations, Field and Financial Services, SDM performance, matrix resource prioritization, and continuous improvement to meet SLAs, CSAT/NPS, and incident resolution targets.

Supports program managers by tracking schedules, budgets, risks, deliverables, action items, and earned value. Coordinates program execution across engineering, procurement, manufacturing, testing, delivery, and subcontracting activities. Prepares reports, briefings, presentations, meeting materials, proposals, and customer documentation while monitoring contract compliance, financial performance, and timely completion of program requirements.

Manages complex defense-program subcontracts throughout their lifecycle, including sourcing, solicitation, proposal evaluation, cost and price analysis, negotiation, award, administration, supplier performance, risk mitigation, dispute resolution, and closeout. Ensures compliance with FAR, DFARS, prime-contract flow-downs, and company policies while supporting proposals, program execution, audits, and supplier relationships.

Manages complex defense subcontract lifecycles, including sourcing, solicitation, proposal and cost analysis, negotiation, formation, administration, supplier performance, risk mitigation, dispute resolution, compliance, and closeout. Supports government proposals, make-or-buy decisions, audits, and program execution while ensuring adherence to FAR, DFARS, prime contract flow-downs, and company policies. Serves as the primary interface with subcontractors and independently manages multiple complex supplier relationships.

Leads business development and capture efforts for U.S. Navy and foreign defense aviation training markets. Builds relationships with Navy and Marine Corps stakeholders, shapes early requirements, identifies opportunities, develops win and partnership strategies, and supports proposals. Partners with engineering, program management, product, and executive teams to align solutions, forecast pipeline, and drive bookings. Focus areas include live training, LVC, SITL, ACMI, tactical aircraft acquisition, and foreign military sales.