Investigate and resolve customer production issues by analyzing SQL, data feeds (HL7/CSV), and Python code. Communicate status and root cause to customers, collaborate with Data Engineering and Product teams, document tickets in Jira, validate fixes with queries, and contribute to knowledge base and troubleshooting playbooks.

Manage the implementation of iQueue for Operating Rooms, collaborating with healthcare clients to optimize workflows and ensure successful adoption of the product.

Own and optimize high-scale AWS Aurora/MySQL multi-tenant databases (400+ schemas). Tune queries, indexes, InnoDB internals, replica/cluster behavior, ETL pipelines, observability (Datadog, performance_schema), capacity/cost, and mentor engineers. Evaluate GenAI tooling to automate diagnostics and fleet management.