Top Tech Jobs & Startup Jobs in Chicago, IL

Investigate and resolve high-visibility, escalated customer cases for executive, regulatory, or public channels. Collaborate with Compliance, Legal, and leadership, perform root-cause analysis, de-escalate sensitive situations, and manage social media and public-platform incidents to protect customer experience and brand.

As a Customer Experience Representative, you'll support customers through various channels, addressing issues related to trading and enhancing their experience based on feedback.

As an Advanced Services Representative, you will handle complex customer queries related to options and margin trading, empower customers through education, and provide feedback for product improvement.