Top Tech Jobs & Startup Jobs in Chicago, IL

Investigate and resolve high-visibility, escalated customer cases for executive, regulatory, or public channels. Collaborate with Compliance, Legal, and leadership, perform root-cause analysis, de-escalate sensitive situations, and manage social media and public-platform incidents to protect customer experience and brand.

Provide advanced customer support for options and margin issues, resolve escalations, develop subject-matter expertise in derivatives, collaborate with Product/Compliance/Engineering, contribute to knowledge bases and process improvements, and support Event Contracts after obtaining Series 3.

Provides advanced customer support for options, margin, and event-contract trading issues. Resolves escalated cases, de-escalates customers, analyzes customer insights, improves support processes, contributes to knowledge and training content, and collaborates with Product, Compliance, and Engineering. Requires financial-services customer experience, active trading or trade-desk experience, Series 7 and 63 licenses, and familiarity with CRM tools.

Provides overnight customer support for complex options trading, margin, and event contract issues. Resolves escalated cases, explains trading products, identifies customer trends, and collaborates with Product, Compliance, and Engineering teams. The role also contributes to knowledge bases, training, onboarding, process improvements, and customer experience initiatives while maintaining regulatory compliance. Series 3 licensure enables event contract support.

Provides advanced customer support for options, margin, and event-contract trading issues. Resolves escalated concerns, de-escalates customers, analyzes trends, contributes to knowledge bases and training, and collaborates with Product, Compliance, and Engineering teams to improve customer experience and platform functionality. Requires active Series 7 and 63 licenses, with Series 3 required within 120 days. The role includes overnight remote shifts after onboarding and supports active traders.

Own full-cycle recruiting for specialized technical and infrastructure engineering roles. Build candidate pipelines through proactive sourcing, partner with hiring managers on role requirements and candidate profiles, coordinate with recruiters and sourcers, track hiring progress, and improve recruiting workflows using Greenhouse, Gem, and AI-supported tools.

Lead end-to-end Accounts Payable operations, including payment processing, PO matching, invoice resolution, vendor reconciliation, system implementations, automation, controls, reporting, tax compliance, corporate card programs, and Treasury support. Manage Coupa and Oracle P2P processes, develop a high-performing AP team, improve operational efficiency, and partner cross-functionally across Finance, Treasury, HR, and business teams.

Support Employee Relations operations by assisting with investigations, case management, documentation, reporting, and cross-functional coordination. Help prepare training materials, manage severance and accommodation logistics, monitor ER inbox, and ensure compliance with employment laws and company policies.

Own end-to-end strategic sourcing and contracting for vendor categories, including market research, competitive bidding, negotiations, vendor selection, and contract execution. Partner with Legal, Risk, Finance, and business leaders to deliver savings, reduce risk, optimize vendor relationships, and improve category management. Use data, metrics, analytics, and AI-powered automation to identify opportunities, track results, and manage renewals across financial services or FinTech procurement.

Own compensation analytics, systems, and program execution for base pay and variable programs. Build models, run benchmarking, maintain trackers/dashboards, administer merit/promotions, improve tooling and automation, support M&A integration, and partner with People, HRIS, Finance, and Legal.