Top Tech Jobs & Startup Jobs in Chicago, IL

Design and build cloud security tooling, automation, and AI-enabled threat-hunting capabilities. Perform threat modeling, incident response, security research, architecture reviews, and detection engineering. Develop SIEM and SOAR integrations, automate security processes, address AI-related threats using MITRE ATLAS, and contribute to multi-year security roadmaps. Collaborate across engineering and business teams, prioritize security improvements, support on-call operations, and mentor team members.

Lead new-business acquisition and consultative solution sales for Twilio’s Messaging, Voice, and Email products across financial-services organizations. Prospect, manage analytical sales cycles, design technical solutions, negotiate contracts, maintain Salesforce forecasts, and achieve quota targets. Partner with product, finance, legal, pricing, carrier relations, and solutions engineering teams while developing territory strategies and representing customer needs.

Leads Twilio’s North American escalation management team, serving as the executive liaison for high-visibility customer incidents. Drives systemic process improvement, escalation reduction, product influence, strategic planning, governance, resource forecasting, and cross-functional initiatives. Builds escalation runbooks, SOPs, OLAs, and reporting processes while mentoring team members and improving de-escalation capabilities across Support and Operations.

Lead technical presales activities for Twilio’s ISV customers, including discovery, solution architecture, product demonstrations, proofs of concept, RFPs, technical presentations, and enablement. Partner with Account Executives, guide customers on Twilio APIs, build trusted relationships with technical and executive stakeholders, support complex deals, contribute reusable sales materials, participate in architectural decisions, and mentor Solutions Engineers.

Lead global pricing and monetization strategy for product-led growth. Build price-optimization models, design executive dashboards (Tableau/Looker), analyze sales and usage data, and drive cross-functional execution to maximize revenue and simplify customer purchasing.

Lead technical response to security incidents across Twilio's global cloud infrastructure. Triage, contain, remediate, document incidents, drive post-incident improvements, automate workflows (SOAR), extend SIEM capabilities, participate in on-call rotation, mentor teammates, and collaborate with R&D to improve detection and threat mitigation.

Own Twilio’s Trust Hub KYC products end to end, developing product vision, strategy, and roadmap; leading cross-functional planning, design, development, and launches; translating customer needs into requirements; analyzing product metrics; managing stakeholders; and conducting data-driven business reviews. The role requires extensive product management experience in SaaS, IaaS, or PaaS, strong analytical and technical judgment, executive influence, and the ability to navigate ambiguous challenges.

Lead technical presales for Twilio’s ISV customers by qualifying opportunities, conducting discovery, designing architectures, demonstrating products, developing proofs of concept, responding to RFPs, and delivering technical presentations. Partner with Account Executives, guide customers toward effective API solutions, support complex deals, collaborate with product teams, create reusable enablement materials, and mentor Solutions Engineers.

Drive architecture, design, and implementation of large-scale software systems. Lead technical strategy, mentor engineers, collaborate cross-functionally, ensure code quality and operational reliability, and guide delivery of complex features and platform improvements.

Architect and build scalable Salesforce and adjacent-system solutions for the opportunity lifecycle. Design front-end (Visualforce/SLDS) and backend (Flows, Apex, Batch), third-party integrations, and data pipelines. Translate business requirements into technical design, lead end-to-end projects, collaborate with global stakeholders, and ensure platform health and user experience for GTM teams.