Top Tech Jobs & Startup Jobs in Chicago, IL

The Platform Success Manager will oversee a book of clients, guiding their ServiceNow strategies, ensuring client satisfaction, and leading delivery teams to meet business outcomes.

Lead client-facing discovery, architecture, and delivery of enterprise observability and reliability solutions. Design telemetry pipelines, monitoring, logging, tracing, alerting, and governance. Guide SRE practices (SLIs/SLOs, error budgets), tool rationalization, integrations (ITSM, CMDB), build reference architectures and playbooks, and mentor delivery teams while serving as escalation and practice leader.

Lead client-facing Data & Analytics engagements across pre-sales, architecture, and delivery. Define strategy, roadmaps, solution designs, and SOWs for modern data platforms, pipelines, governance, analytics, and AI enablement. Drive practice development, create reusable IP, mentor teams, and ensure quality delivery and strong business outcomes.

Perform month-end close tasks including journal entries, accruals, revenue and account reconciliations; validate unbilled/deferred revenue; support billing resolution, ad-hoc analysis, process improvements, and external audit requests while partnering cross-functionally.

Serve as the embedded change lead to drive AI adoption across a business unit: design change strategy, redesign roles and workflows for AI-augmentation, build capability programs, enable managers, run workforce planning, and measure adoption and impact while embedding responsible AI practices.

Design, build, and support large-scale enterprise and service provider routing architectures (BGP, OSPF, IS-IS, MPLS, EVPN). Deploy and troubleshoot core/edge routers, MPLS/VPN services, and peering. Lead upgrades, migrations, and service turn-ups; implement routing security (RPKI, prefix lists, CoPP); produce HLD/LLD, runbooks, migration plans, and knowledge transfer. Manage project workstreams and client engagements.

As a Senior Technical Consultant at AHEAD, you'll lead teams in deploying ServiceNow solutions, providing thought leadership, and managing project deliverables while maintaining expert certifications.

Build and maintain backend services in Python, design REST/GraphQL APIs, integrate LLM/AI workflows, and implement responsive React UIs from designs. Own end-to-end features, ensure observability, security, CI/CD, and collaborate with product and UX teams to deliver production-grade, cloud-native solutions.

As a Principal Consultant in Intelligent Operations, you will lead strategic engagements, guide clients through digital transformation, and mentor junior staff while focusing on observability and automation.

Lead architecture, design, development and deployment of ServiceNow (ITOM) solutions. Mentor and lead project teams, run client workshops and demos, design integrations, contribute to presales, maintain expert certifications, and provide thought leadership across complex, multi-resource programs.