Manage enterprise customer accounts throughout deployment, adoption, value realization, and renewal. Build success plans, monitor customer health and KPIs, conduct executive business reviews, resolve escalations, and drive retention, satisfaction, cross-sell, and upsell opportunities. Partner with Sales, Support, Product, Renewals, and Professional Services while identifying risks, coordinating issue resolution, and improving scalable customer success processes.

Manages enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Builds success plans, monitors customer health and KPIs, facilitates executive business reviews, resolves escalations, and identifies expansion opportunities. Partners cross-functionally with Sales, Support, Product, Renewals, and Professional Services to improve customer outcomes and scalable success processes.

Lead the global renewals organization and own retention strategy, renewal operations, forecasting, churn reduction, and commercial performance. Develop scalable renewal processes, playbooks, and governance; manage complex enterprise negotiations; improve GRR, renewal rates, uplift, and forecast accuracy; and lead global teams through cross-functional partnerships with Sales, Customer Success, Finance, Legal, Pricing, Product, and Operations. Drive automation, process transformation, executive reporting, and predictable recurring revenue growth.