Top Tech Jobs & Startup Jobs in Chicago, IL

Build and operate Airbnb’s large-scale NewSQL storage platform on stateful Kubernetes. Responsibilities include database kernel performance, storage and query internals, replication, CDC, failover, migration tooling, observability, permissions, and service discovery. Engineers investigate production incidents, improve reliability and latency, contribute to open-source database systems, and collaborate across storage, SRE, ORM, and interface teams.

Lead development of cutting-edge LLM and Agentic AI systems for Airbnb customer support, from research and prototyping to production deployment. Collaborate with product, design, and engineering to build scalable ML infrastructure, improve model performance, and implement evaluation, fine-tuning, and guardrails for chat and voice assistants.

Own Airbnb’s internal platform strategy and roadmap for Supply operations tooling, including case and workforce management systems. Translate operational workflows into scalable, measurable products; design AI and human-in-the-loop processes; define requirements; write product briefs; and drive delivery, adoption, and outcomes across engineering, product marketing, operations, and senior leadership. Manage capacity planning, queue distribution, forecasting, SLAs, performance measurement, and build-versus-buy decisions.

Design, implement, maintain, and debug high-scale distributed systems supporting Airbnb’s application platform. Build reliable production services, improve performance and observability, create rollout and testing plans, participate in on-call, support other engineers, and collaborate across product and infrastructure teams. The role also involves technical design communication, architecture discussions, post-mortems, code reviews, and evaluating AI technologies and LLM-powered engineering tools.

The HR Generalist partners with business leaders, managers, employees, Talent teams, and HR centers of expertise to deliver employee experience programs and resolve people matters. Responsibilities include employee relations, manager coaching, talent and compensation cycles, investigations, workforce insights, KPI tracking, HR data maintenance in Workday, employment compliance, and organizational planning. The role supports global teams, promotes diversity and belonging, and provides strategic and operational HR guidance across the employee journey.

Analyze frontline operations performance across specialists, queues, vendors, and sites. Identify root causes behind SLA, AHT, accuracy, and utilization changes; quantify impacts; monitor emerging issues; and provide actionable recommendations to operations leadership. Define requirements for specialist metrics and dashboards, collaborate with analytics and support teams, explain findings in business reviews, and use AI analytics tools to accelerate investigations.

As a Staff Software Engineer in Infrastructure, you will lead a team in building high-performance, distributed systems, guide project direction, mentor engineers, and improve data ingestion architecture.

Provides hands-on technical leadership for foundational data engineering and analytics engineering. Owns multi-year data architecture, production pipelines, dimensional models, and trusted metrics spanning cloud costs, traffic, infrastructure, and AI usage. Designs new datasets integrating cost, utilization, performance, and reliability signals; establishes standards, coaches engineers, aligns stakeholders, and drives adoption across Infrastructure, Finance, Data Science, and Product Engineering.

Manage full-cycle recruiting for sales, business development, partnerships, and corporate functions. Build diverse candidate pipelines, partner with hiring managers on strategy, guide interview and selection processes, deliver high-touch candidate experiences, track recruiting data, and close exceptional talent in a high-volume environment.

Lead strategy and business operations programs for Airbnb’s Services & Membership team. Develop growth strategies, analyze marketplace performance using SQL, Excel, and Tableau, identify and test growth opportunities, build decision-support tools, and partner with product, marketing, data science, finance, and partnerships teams. Manage complex cross-functional workstreams, communicate business performance, and scale successful initiatives across geographies.