Top Tech Jobs & Startup Jobs in Chicago, IL

Provides live and non-live technical support for Cengage digital education solutions. Troubleshoots issues involving operating systems, browsers, plug-ins, internet connectivity, and mobile devices; uses administrative tools to analyze problems; documents interactions in a ticketing system; escalates software defects and communicates feature requests. The role also provides clear customer guidance and maintains current technical and product knowledge.

Handles customer inquiries about orders, adjustments, complimentary copies, websites, digital product registrations, and general products through phone, email, cases, and live chat. Navigates multiple software applications to identify customer needs, diagnose issues, and resolve inquiries. Reports trends that support product and process improvements while meeting quality, availability, and productivity goals. The role also involves teamwork, independent work, multitasking, organization, mentoring, and ongoing development.

Manage assigned client accounts, build customer relationships, understand objectives, and develop consultative success strategies. Monitor usage, adoption, and account health; coordinate technical support; conduct business appraisals; and drive product integration and adoption. Own renewals, cross-sell, add-on, and upgrade opportunities while maintaining sales pipelines, forecasts, and account records in Salesforce and Gainsight.

Conduct outbound calls and emails to beauty and wellness education prospects, present Milady’s ExamReady solution, identify customer needs, generate qualified sales opportunities, schedule demonstrations, follow up to improve attendance, maintain accurate outreach records, and meet weekly appointment goals while supporting up to five sales representatives.

Acquire and expand enterprise business by prospecting strategic accounts, engaging C-level security and IT executives, managing complex sales cycles, positioning InfoSec solutions, negotiating contracts, and achieving sales quotas. The role also requires pipeline development, forecasting, CRM management, and competitive deal strategy.

Develop qualified sales pipeline through targeted outbound prospecting, personalized multi-channel outreach, account research, consultative discovery, lead nurturing, and sales-ready handoffs. Manage complex institutional accounts, coordinate with Sales, Marketing, and Revenue Operations, maintain accurate CRM records, and use performance data to prioritize activities. Mentor colleagues, support onboarding, share best practices, and contribute to process improvements.

Develop qualified sales pipeline through targeted outbound prospecting, personalized multichannel outreach, account research, consultative discovery, lead nurturing, and CRM documentation. Partner with Sales, Marketing, and Revenue Operations to generate qualified meetings and opportunities. Manage complex accounts, mentor colleagues, support onboarding, and improve sales development processes.

Manages and grows revenue across an assigned territory by supporting existing B2B education partners, identifying account expansion opportunities, forecasting revenue, and achieving sales goals. Develops regional account plans, conducts partner business reviews, collaborates with business development and marketing teams, connects partners with workforce funding sources, and tracks market trends. Maintains Salesforce data integrity, responds to partner inquiries, and travels occasionally to key accounts and conferences.

Build and maintain relationships with key education accounts, supporting implementation, adoption, retention, renewals, and growth. Serve as a trusted advisor to school administrators and coordinate with sales, training, product, and support teams. Monitor implementation progress, customer health metrics, renewal opportunities, and account expirations. Use data to guide strategic account meetings and resolve customer issues. The role requires strong communication, product knowledge, project coordination, and account management skills.

Leads ed2go’s Portfolio Management organization and portfolio strategy, overseeing catalog segments, lifecycle management, investment prioritization, content modernization, partnerships, and optimization. Uses market, customer, operational, and financial data to guide decisions supporting revenue growth, margin expansion, and long-term value. Partners with senior leadership and Finance, establishes performance reviews and operating rhythms, and leads transformation through AI, automation, and innovative content development.