Manage enterprise customer relationships from implementation through production, providing consultative support, issue resolution, risk management, and account growth. Partner with Product, Engineering, Delivery, DevOps, Infrastructure, and Business Operations teams to guide integrations and projects. Develop customer requirements, success methodologies, insight presentations, and data-driven recommendations for executive stakeholders.

Lead Incode’s global total rewards strategy across compensation, benefits, sales incentives, equity, analytics, and governance. Build scalable programs across North America, LATAM, and EMEA; manage annual compensation cycles, vendors, pay equity, reporting, and compliance. Partner with executives, Finance, Legal, HR, Talent Acquisition, and the board on compensation strategy, equity administration, and workforce costs.