Top Tech Jobs & Startup Jobs in Chicago, IL

Leads daily processing workflows by prioritizing volumes, coordinating staffing, monitoring operational risks, and maintaining performance reporting. Provides coaching, onboarding support, escalation resolution, and leadership coverage. The role also supports process improvements, special projects, vendor coordination, office operations, and production work while helping ensure service levels, quality, productivity, and customer satisfaction.

Leads daily processing workflows, prioritizes production volumes, adjusts staffing, monitors operational risks, maintains reporting, supports onboarding, coaches temporary staff, resolves escalations, coordinates vendors, and provides supervisory coverage. The role also contributes to process improvements, special projects, operational initiatives, and service-level performance.

Supervises event-processing operations by managing staffing, inventory forecasts, service-level requirements, employee performance, training support, customer escalations, vendor relationships, and process changes. The role develops and coaches employees, manages attendance and disciplinary matters, conducts team meetings and one-on-ones, and collaborates with Operations leadership and Human Resources to maintain quality, efficiency, engagement, and customer satisfaction.

Manage end-to-end implementation of client technical programs: create and maintain project plans, track status, risks, issues, budgets and schedules, report to stakeholders, partner with cross-functional teams and account management, and ensure on-time delivery using agile practices.