Top Tech Jobs & Startup Jobs in Chicago, IL

Lead pre-sales discovery and solution shaping for large, multi-cloud Salesforce engagements. Create SOWs, estimates, staffing plans, mitigate pre-sales risks, coordinate stakeholders, support deal strategy and executive-level presentations, and ensure a clean hand-off to delivery teams.

Supports sales of Salesforce Agentforce IT Service by demonstrating ITSM capabilities, articulating solution value, evangelizing AI-powered service workflows, and showing integration across Salesforce products. The role serves as a subject matter expert for incident management, conversational support, CMDB functionality, automation, and unified IT and HR service experiences. It partners with customers and sales teams to identify solutions that drive adoption and revenue.

Leads and mentors software engineering teams supporting Salesforce Finance and HR systems. Oversees application engineering, integrations, test automation, Agile delivery, vendor partnerships, stakeholder communication, and global team operations. Requires expertise with Workday Financials or HCM, MuleSoft integrations, HR or finance transformation, and end-to-end business processes.

Define and document architecture for Salesforce’s MeshMesh networking platform. Evaluate technical trade-offs, guide major design decisions, collaborate with engineering leaders across teams, and address scalability, performance, and reliability risks. The role requires extensive distributed-systems architecture experience, strong communication skills, and expertise designing workflows using Claude and modern AI coding tools. Networking, mesh, edge-computing, and infrastructure-platform experience are preferred.

Leads large-scale, cross-functional programs and product, offer, and experience launches within Salesforce Customer Success. Responsibilities include strategic planning, stakeholder alignment, capacity planning, executive communication, agile delivery, launch governance, risk mitigation, PMO best practices, process improvement, and team enablement. The role bridges strategy, technology, engineering, support, content, and global enablement teams while serving as a product owner for shared-services sprint planning.

Leads Salesforce’s AI and tooling team for the Help Agent, overseeing generative AI strategy, evaluation frameworks, observability, production health, and AI skill development. Owns roadmap influence, quality and performance metrics, scalable testing, centralized monitoring, and the NNAOV program. Partners with technology and product teams, represents Customer Zero needs, manages cross-functional stakeholders, develops talent, and communicates strategic direction to senior leadership.

Drive strategic planning and data analytics for Customer Success by analyzing complex datasets, developing predictive models, building Tableau dashboards, and enabling self-service reporting. Translate business requirements into scalable data solutions, synthesize insights for executive decisions, and collaborate with engineering, product, analytics, and program management teams. Coach team members on Tableau and analytics best practices while leading cross-functional initiatives and improving analytics quality.

Develops and executes territory plans for Salesforce Professional Services AI and data offerings. Builds pipeline, forecasts opportunities, expands existing customer accounts, and uses consultative selling to position Agentforce and Data 360 solutions. Partners with sales and delivery teams to scope and resource engagements, communicates business value, manages enterprise client relationships, and drives services bookings and customer outcomes. Travel across North American locations may be required.

Designs Salesforce solutions for nonprofit organizations by analyzing customer goals, delivering customized demos, responding to RFPs, developing technical viewpoints, and securing technical wins. The role partners with sales, account contacts, product, and engineering teams; translates business needs into platform solutions; presents technical value to stakeholders; and maintains customer relationships. Domestic travel of up to 20% is required.

Leads the strategy, evolution, pricing, and operational management of Salesforce Success Plan offers. Conducts customer and stakeholder research, develops financially modeled business cases, secures executive alignment, drives offer adoption, and manages performance reporting and feedback loops. The role requires deep Salesforce knowledge, strong product management and monetization experience, cross-functional influence, and an understanding of AI-driven customer success and support needs.