Top Tech Jobs & Startup Jobs in Chicago, IL

Lead large-scale, cross-functional programs and product launches for Customer Success. Define program approach, drive execution and alignment across stakeholders, partner with technology and product teams, manage launch activities and stage-gate processes, govern PMO best practices, and enable teams on program disciplines while anticipating risks and securing executive buy-in.

Provide technical support for Nonprofit and Education Clouds, troubleshoot OmniStudio and declarative automation, analyze logs and data (SOQL/JSON/SQL), resolve complex customer issues, meet CSAT and SLA targets, and collaborate with Product, Engineering, Success, and Sales.

Serve as the single point of customer accountability for Signature deliverables, drive adoption and value realization, manage renewals and expansions, advise technical and business stakeholders, monitor technical health and risks, use AI tools for routine tasks and monitoring, and coordinate with Sales, Engineering, and Product to ensure customer success.

Lead and develop a team of 8-10 Account Executives to sell the Salesforce Customer Success Platform. Recruit, train, coach, forecast, monitor sales activity, drive demand generation, lead executive customer engagements, resolve escalations, and coordinate cross-functional resources to achieve revenue targets.

Lead pre-sales discovery and solution shaping for large, multi-cloud Salesforce engagements. Create SOWs, estimates, staffing plans, mitigate pre-sales risks, coordinate stakeholders, support deal strategy and executive-level presentations, and ensure a clean hand-off to delivery teams.

Lead pre- and post-sales services engagements for strategic healthcare customers, ensuring customer success, solution alignment, executive relationships, and delivery of large transformational Salesforce implementations. Act as trusted advisor, drive renewals, mentor teams, and partner with sales to scope and sell professional services.

Lead and scale Manufacturing industry-specific pre-sales solutions: build reusable demo assets, enable field SEs, influence product roadmap, support strategic customer pursuits, drive AI tooling adoption, and lead industry-focused events and enablement.

Design, build, and deploy production agentic AI solutions for public sector, nonprofit, and education customers. Own end-to-end technical components, integrate data pipelines (Salesforce Data 360, Snowflake, Databricks), craft prompts/LLM tooling, monitor agent performance, and co-deliver customer-facing projects with Deployment Strategists. Travel ~25% and deliver measurable business outcomes.

The Agentforce Success Architect drives customer success by optimizing the integration of Data Cloud with Business operations, ensuring effective use of data for AI decisions, and mentoring internal teams while managing executive relationships.

Serve as a technical partner to Account Executives to design and demo end-to-end revenue operations solutions on Salesforce Revenue Cloud (catalogs, CPQ, CLM, orders, billing). Conduct discovery in regulated industries, build reusable demo assets and industry-first use cases, leverage AI-assisted tooling for prototyping, and enable the field with technical best practices and cross-product solutions.