Top Tech Jobs & Startup Jobs in Chicago, IL

Manages a defined territory and sells software platforms to existing insurance agency customers through outbound and inbound engagement. Responsibilities include prospecting, discovery, solution selling, product demonstrations, negotiation, closing, forecasting, territory planning, quarterly business reviews, CRM maintenance, and internal sales process management. The role requires achieving quota and territory growth targets while consulting customers on business needs and platform compatibility.

Manage assigned customer accounts, driving satisfaction, product adoption, retention, account growth, and advocacy. Responsibilities include resolving customer issues, developing account and strategic success plans, leading quarterly business reviews, analyzing customer health and usage metrics, communicating product feedback, and collaborating with internal teams. The role requires strong communication, presentation, organization, empathy, and creative problem-solving skills, with travel up to 15%.

Lead company-wide commission calculations, analytics, financial modeling, forecasting, budgeting, and accruals. Improve commission processes, logic, and reporting while partnering cross-functionally to implement compensation plans, educate Sales, identify trends, optimize performance, and support strategic decisions.

Develop standardized reporting, dashboards, KPIs, and actionable business insights using data from Salesforce, billing, product usage, login, and marketing systems. Automate recurring reporting, improve data consistency, document reporting structures, and connect insights to commercial actions such as retention cases. Partner with finance, IT, FP&A, and go-to-market teams to gather requirements, test solutions, and deliver scalable reporting that improves customer health, adoption, retention, and business results.

Lead product marketing for Applied's carrier-facing portfolio: set strategy, positioning, brand architecture, launches, and GTM. Build and lead a PMM team, drive market/competitive intelligence, win/loss research, partner cross-functionally with Product, Sales, and Marketing, and report PMM-influenced metrics while championing AI-enabled tooling.

Lead complex, customer-facing software implementation projects end-to-end. Act as trusted advisor, manage cross-functional teams, timelines, budgets, risks, and escalations. Drive executive communication, leverage AI-enabled tools and data insights to improve delivery efficiency and customer outcomes, and partner with Consulting, Product, Development, Support, Sales, and Customer Success to ensure predictable, high-quality project results.

Serve as the technical lead for the Service Desk, resolving complex L2 incidents, mentoring junior technicians, driving problem management and process improvements, managing the knowledge base, analyzing ticket trends and reporting, coordinating with L2/L3 teams, performing on-call rotations, and providing dedicated onsite executive IT support and vendor coordination for the Chicago office.

Lead product marketing for the agency segment, owning positioning, GTM, launches, competitive intelligence, and performance metrics. Manage and grow a PMM team, partner with Product, Sales, and Field Marketing to drive adoption and revenue, and champion AI-forward tooling and data-driven GTM across the Applied Epic and EZLynx portfolio.

Support day-to-day purchasing and accounts payable activities: process purchase requisitions and POs, communicate with vendors and internal teams, maintain accurate purchasing and fixed-asset records, assist with invoices and inquiries, prioritize multiple requests, ensure documentation accuracy and compliance, and help improve purchasing procedures.

Partner with CX and cross-functional teams to build and maintain reporting infrastructure and dashboards, analyze support and operational metrics (CSAT, FCR, TTR, case trends), identify improvement opportunities, project-manage analytical initiatives, inform capacity and staffing planning, present actionable insights to leadership, and document reporting changes for smooth rollouts.