Top Tech Jobs & Startup Jobs in Chicago, IL

Support project leadership on client engagements by gathering requirements, creating tasks, tracking budgets and status, facilitating client communication, maintaining documentation, and learning end-to-end project management alongside a senior PM to eventually lead projects.

Handle inbound marketing-qualified leads, qualify prospects via structured discovery, nurture early-stage pipeline, execute outbound outreach, document activity in CRM, and hand off qualified opportunities to sales while capturing prospect insights to improve messaging and processes.

Lead and develop a team of Services Advisors to scope training, consulting, and technical engagements. Improve scoping accuracy and efficiency using AI and automation, present scopes to customers, partner with Sales and Integration Services, manage opportunity pipelines, and deliver client-focused solutions that drive services revenue and operational improvements.

Partner with CX and cross-functional teams to build and maintain reporting infrastructure and dashboards, analyze support and operational metrics (CSAT, FCR, TTR, case trends), identify improvement opportunities, project-manage analytical initiatives, inform capacity and staffing planning, present actionable insights to leadership, and document reporting changes for smooth rollouts.

Contribute to modernization and technical-debt reduction efforts, implement and test features, participate in code reviews, follow CI/CD and Agile practices, and collaborate with senior engineers while learning cloud and security practices.

Develop, test, and deliver in-app Pendo content (guides, tooltips, announcements, surveys) to drive product adoption. Serve as Pendo SME, use analytics to optimize content, customize guides with JavaScript, train teams and partners, and collaborate cross-functionally to ensure accurate, on-brand in-product help and continuous improvement.

The Manager of Customer Support will lead the team, manage escalated cases, drive operational excellence, and coach team members to improve customer outcomes.

Manage customer implementation projects end-to-end: plan and adapt deployments, lead setup/configuration and troubleshooting, serve as primary customer point of contact, build trust-based relationships, translate technical details for customers, act as product SME and coordinate cross-functional handoffs.

Lead complex, customer-facing software implementation projects end-to-end. Act as trusted advisor, manage cross-functional teams, timelines, budgets, risks, and escalations. Drive executive communication, leverage AI-enabled tools and data insights to improve delivery efficiency and customer outcomes, and partner with Consulting, Product, Development, Support, Sales, and Customer Success to ensure predictable, high-quality project results.

Serve as the technical lead for the Service Desk, resolving complex L2 incidents, mentoring junior technicians, driving problem management and process improvements, managing the knowledge base, analyzing ticket trends and reporting, coordinating with L2/L3 teams, performing on-call rotations, and providing dedicated onsite executive IT support and vendor coordination for the Chicago office.