Top Tech Jobs & Startup Jobs in Chicago, IL

Manage and adapt implementation projects, lead setup/configuration and troubleshooting, own customer communication, build trust-based relationships, translate technical details for customers, act as product SME for complex multi-system implementations and coordinate cross-functional teams for smooth handoffs.

The Director, Customer Enablement & Learning will manage customer training and learning experiences for Applied's software, focusing on strategies that increase customer proficiency and adoption while leading a dedicated team.

The Senior Customer Success Manager will manage complex customer accounts, drive product adoption, lead QBRs, mitigate renewal risks, and mentor peers.

Lead design and deployment of AI agents and automation across customer delivery, defining ROI and performance metrics, building RAG/LLM solutions, creating an AI playbook for CX teams, and partnering with Product and Engineering to drive adoption and quality in implementations.

The role involves managing technical accounting tasks, ensuring compliance with US GAAP, drafting policies, advising on transactions, and supporting audits.

The Manager of Customer Support will lead the team, manage escalated cases, drive operational excellence, and coach team members to improve customer outcomes.

The Business Operations Director, CX leads strategic initiatives for Customer Experience, leverages AI, and collaborates with senior leaders to improve operations at Applied Systems.

Lead strategy and roadmap for AI-powered SaaS features; collaborate with engineering, data science, UX, and GTM teams to define problems, run discovery and experiments, manage backlogs, deliver product outcomes, and drive post-launch adoption and performance improvements.

Lead strategy and delivery of AI-powered, agentic product features for a SaaS insurance platform. Define roadmaps, KPIs, ROI, and success criteria; collaborate with engineering and data science to prototype, test, and launch; drive adoption, mentor junior PMs, and align cross-functional teams from discovery through GTM.

The Sales Consultant is responsible for the full sales cycle, consulting with independent insurance agents, and consistently meeting sales quotas.