Owns complex institutional client portfolios and prospects, driving revenue growth through relationship expansion, new business development, consultative selling, and customized solutions. Manages account planning, prospecting, deal structuring, pricing, contract terms, profitability, retention, and client satisfaction. Partners with product, operations, legal, compliance, marketing, and client service teams while maintaining accurate CRM records and meeting growth objectives. Provides guidance to less experienced client coverage professionals.

Leads production middleware infrastructure support for IBM MQ environments across appliances and containerized platforms. Responsibilities include provisioning, administration, TLS certificate management, MQIPT deployment, firmware upgrades, monitoring, troubleshooting, incident and change management, documentation, and reliability improvements. The role partners with infrastructure, security, and application teams to maintain secure, highly available enterprise messaging services in a regulated financial environment.