Top Tech Jobs & Startup Jobs in Chicago, IL

Lead the architecture of the Workday Adaptive Planning platform, designing models, integrating systems, and ensuring platform governance while collaborating with stakeholders and optimizing performance.

Lead and coach a Customer Success team to drive retention, growth, and adoption of Genesys CX products. Own executive and quarterly business reviews, manage escalations, enable cross-functional collaboration (onboarding, services, renewals, sales), and deliver data-driven insights to realize customer outcomes and advocacy.

Lead execution of Customer Success strategic initiatives from concept to delivery. Translate priorities into plans, track progress/risks, perform deep-dive analysis, produce executive communications, align cross-functional stakeholders, and improve processes and tools to drive measurable outcomes.

Lead product strategy for foundational capabilities of Genesys Cloud, enhancing security, scalability, automation, and user experience for enterprises. Drive platform evolution from reactive to AI-assisted management by collaborating with cross-functional teams and engaging with customers.

The Principal Applied AI Engineer will lead the design of AI systems for finance, focusing on predictive modeling, intelligent automation, and software engineering best practices. They will oversee AI initiatives, mentor technical teams, and ensure compliance with financial standards and practices.

Drive new business and revenue with enterprise customers by selling Genesys AI-powered CX and cloud contact center solutions. Own full sales cycle, build executive relationships, develop pipeline and territory plans, forecast revenue, and coordinate cross-functional teams to close complex, multi-million dollar deals. Travel up to 40%.

Drive outbound prospecting and pipeline generation across strategic North American accounts. Engage mid-to-senior stakeholders, qualify inbound and marketing leads, and partner with Strategic Account Executives to execute account-based strategies. Maintain pipeline and activity tracking in Salesforce, articulate Genesys Cloud value, and meet KPIs for meetings booked, pipeline creation, acceleration, and conversion.

Drive outbound prospecting and pipeline growth across Enterprise accounts through multi-channel outreach, account research, and senior-stakeholder engagement. Qualify inbound leads, support cross-sell/upsell, partner with Account Executives on account-based strategies, use data and tools to optimize outreach, and maintain pipeline and reporting in Salesforce to meet KPIs.

Drive outbound prospecting and build pipeline across strategic North American accounts. Research and engage senior stakeholders, qualify leads, partner with Strategic Account Executives on account-based strategies, book meetings, and manage pipeline and activity in Salesforce to meet regional revenue and KPI targets.

Design, build, and tune NLU models and agentic virtual agents on Genesys Cloud. Create and iterate prompts and evaluation frameworks, analyze conversation logs to identify failures, and implement data-driven improvements. Work with customers to gather requirements, present findings, and optimize production performance of LLM-driven interactions.