Top Tech Jobs & Startup Jobs in Chicago, IL

Leads product marketing strategy for Genesys’ Workforce Engagement Management portfolio. Owns positioning, messaging, category narrative, competitive differentiation, packaging, go-to-market strategy, sales enablement, customer proof, and AI-focused thought leadership. Partners with Product, Engineering, Pricing, Sales, and Marketing to influence roadmap and commercial outcomes. Builds and develops a high-performing WEM product marketing team while measuring adoption, pipeline, expansion, seller effectiveness, and market perception.

Own revenue accounting systems, reporting, dashboards, data models, automation, and AI-enabled solutions. Translate accounting requirements into scalable improvements across Salesforce, Zuora, Snowflake, Tableau, and related data flows. Analyze and reconcile financial data, identify root causes, strengthen controls, improve data quality, and develop exception monitoring. Partner cross-functionally with Accounting, Finance Systems, IT, Data Engineering, and Business Intelligence teams while documenting processes and supporting governance and audit readiness.

Build and operate full-stack, AI-powered applications and agentic systems for enterprise customer experiences. Responsibilities include developing React and TypeScript frontends, backend services, LLM integrations, tool-using agents, evaluation frameworks, and AWS-hosted services. The role owns features end to end, translates ambiguous customer problems into products, prototypes rapidly, and improves system reliability, safety, observability, cost, latency, and robustness in production.

Develops customer-specific technology solutions by leading discovery workshops, identifying business needs, defining solution roadmaps, creating customized demonstrations, and advising customers through implementation. The role requires strong communication, knowledge of IT concepts, software standards, databases, networking, cloud and SaaS environments, plus the ability to address security needs. Candidates should have a bachelor's degree, five or more years of experience, and be willing to travel up to 50%.

Leads strategic enterprise customer partnerships, driving adoption, retention, expansion, advocacy, and measurable value realization for AI-powered customer experience solutions. Owns customer success plans, executive business reviews, risk mitigation, and account growth while coordinating Sales, Services, Renewals, and Onboarding teams. Translates technical capabilities into business value and influences customer and territory strategies through data-driven insights.

Leads AI and experience orchestration sales initiatives by advising executives, supporting account teams, shaping deal strategy, creating territory plans, and driving pipeline growth. Conducts customer workshops, develops AI use cases and proof-of-concept opportunities, supports proposals and pricing, and coordinates cross-functional execution across marketing, product, customer success, and professional services. Acts as an AI subject matter expert and enables broader sales teams.

Designs and deploys production-ready AI solutions for strategic enterprise customers using Genesys Cloud, agentic AI, conversational AI, automation, data, and integrations. Leads discovery, architecture, prototyping, deployment, optimization, governance, and value realization. Advises executive stakeholders, connects technical decisions to business KPIs, develops reference architectures, guides responsible AI practices, and builds customer capability across complex enterprise environments.

Leads enterprise solution strategy, architecture, discovery, AI-powered customer experience design, demonstrations, pilots, and executive engagements. Translates technical capabilities into business outcomes, prototypes solutions using prompt engineering and APIs, builds scalable architectures, and integrates cloud platforms and third-party systems. Coaches partners, manages complex initiatives, documents technical proposals, influences product strategy, and provides thought leadership in AI-driven customer experience orchestration.

Leads activation and amplification of customer stories and proof through integrated, multi-channel marketing campaigns. Develops campaign models, content portfolios, and playbooks; coordinates customer content for major events; partners with digital, social, communications, field marketing, events, campaigns, sales, and customer success teams; manages cross-functional workstreams; and defines KPIs to measure reach, engagement, reuse, field utilization, and business impact.

Leads content marketing for Customer Success, Professional Services, and Orchestrators. Develops web copy, blogs, thought leadership, executive and analyst presentations, sales materials, customer stories, video scripts, and field content. Translates complex AI, technology, and services concepts into compelling narratives, supports campaigns, guides creative partners, equips sales teams, and measures content performance. This hands-on role collaborates with executives, subject matter experts, customers, campaigns, and program leaders to increase visibility, engagement, and adoption.