Build and re-architect Shipt's LLM-native search stack including retrieval and ranking systems. Design multi-task and multi-objective models, integrate personalization signals, develop hybrid dense/sparse retrieval, and apply generative retrieval and query expansion. Analyze search data, report findings to leadership, and partner with senior scientists and ML engineers to improve relevance, revenue trade-offs, and operational metrics.

Provide on-site support for Drivers with Shipt at a Target sortation center, triage and escalate operational or tech issues, support process launches and pilots, monitor delivery performance, drive operational and financial results, and partner to develop countermeasures for market defects.

Own the end-to-end sales process for a portfolio of national and regional grocery and retail partners. Prospect, develop relationships with Director/VP/C-levels, craft tailored proposals, negotiate and close new partnerships and renewals, forecast pipeline, and coordinate cross-functionally to enable successful partner launches. Represent the company at industry events; travel ~40%.