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The Technical Director leads claims coverage and strategy for Commercial, E&S, and Specialty claims, providing technical oversight and operational support while developing training and strategic responses to legal matters.

Investigate and manage multi-state workers' compensation claims—determine compensability, benefits, reserves, and settlements; coordinate medical care, litigation, subrogation, and Medicare reporting; communicate with policyholders, injured workers, providers, and counsel; use claims systems and best practices to resolve claims and deliver exceptional customer service.