Top Tech Jobs & Startup Jobs in Chicago, IL

Lead large-scale go-to-market planning and transformation programs from end to end. Develop roadmaps, project plans, milestones, reporting, business cases, and change management plans. Partner with Sales Leadership, Finance, Product, Legal, and Systems to align priorities, secure resources, mitigate risks, improve planning processes, and drive adoption of scalable tools, including AI-based solutions.

Leads end-to-end RFP and RFI processes for large strategic pursuits, including bid evaluation, response strategy, proposal writing, contributor coordination, review management, and deadline delivery. Translates technical and business requirements into persuasive proposals, develops value propositions and commercial recommendations, and improves proposal processes, tools, templates, and performance reporting using win-loss data.

Leads Customer Success strategy and operations by designing operating models, planning processes, reporting infrastructure, OKRs, dashboards, AI-enabled workflows, and scalable technical solutions. Partners with senior leadership, analyzes performance, manages territories, improves systems and workflows, and drives cross-functional initiatives from requirements through implementation to increase efficiency and customer impact.

Analyze partner integration and operational data to identify trends, anomalies, bottlenecks, and root causes. Build data pipelines, models, dashboards, automation scripts, and operational tooling that improve efficiency, accuracy, monitoring, and scalability. Collaborate with engineering, product, and partner operations teams to translate operational challenges into technical solutions, reporting requirements, and process improvements.

Resolve user escalations within service-level agreements through direct communication, troubleshooting, triage, and cross-functional collaboration. Conduct data-driven root-cause analyses, identify recurring issues, influence product and engineering remediations, present insights to leaders, improve support processes, and help establish the escalation team. The role also supports training, stakeholder accountability, and product roadmap improvements.

Provides technical product support by troubleshooting complex user issues through email and phone, using SQL and APIs to analyze data and diagnose problems. Collaborates with Engineering, Product, and Operations to resolve issues, improve support processes, create self-service documentation, and lead cross-functional initiatives that improve CSAT, contact rates, SLA compliance, and platform reliability.

Leads a team of platform account executives selling Stripe payments solutions to enterprise SaaS platforms. Responsibilities include driving revenue growth, expanding global partnerships, developing sales strategies, managing pipeline and forecasting, shaping product roadmaps, hiring and coaching sales talent, leading strategic executive relationships, and creating scalable sales processes and programs.

Supports 2–3 executive leaders through complex calendar management, travel and expense coordination, meeting and offsite planning, action-item tracking, milestone monitoring, and administrative process improvement. The role advises executives on prioritization and organization, handles sensitive information, and supports team operations and culture in a fast-paced technology company.

Manage a portfolio of Stripe platform customers throughout the post-sale lifecycle. Drive account health, product adoption, retention, renewals, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account managers, operations, product, engineering, and support teams. Advocate for customer needs, lead technical and business conversations, and identify opportunities to increase customer value.

Manage a portfolio of enterprise Stripe customers throughout the post-sale lifecycle. Drive product adoption, account health, renewals, retention, expansion, and satisfaction through workshops, business reviews, payment insights, and product guidance. Partner with sales, technical account management, product, engineering, and support teams to resolve issues, advocate for customers, and identify growth opportunities.