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Senior IT Support Engineer responsible for endpoint lifecycle management, imaging, app packaging, patching, and backend administration of SCCM, Jamf, and Intune. Provide technical support for Windows and macOS in classroom/lab environments, manage tickets, collect SCCM metrics, troubleshoot hardware/software imaging and drivers, and participate in incident/change management and on-call rotation as needed.

Provide operational database support by executing predefined SQL scripts, performing data provisioning and cleanup, managing Azure Storage and ADS document loads, deploying reports, handling user access, participating in go-live events and 24x7 on-call rotations, and documenting tasks for audit readiness under senior SME guidance.

The Sr AI Solutions Architect will guide clients in executing AI strategies, develop solution architectures, and collaborate across teams to ensure AI adoption and operational readiness.

The role involves facilitating Microsoft Copilot workshops and adoption programs, guiding clients in AI readiness and governance, and managing engagement logistics.