Top Tech Jobs & Startup Jobs in Chicago, IL

Leads customer experience operations across a global BPO network. Oversees daily service delivery, vendor accountability, performance optimization, workforce planning, access management, SOP adherence, and operational improvement plans. Analyzes contact center metrics such as SLA, AHT, occupancy, CSAT, and shrinkage to drive real-time corrective actions. Executes change management, supports automation and AI initiatives, and connects frontline operations with internal CX leadership.

Own risk analytics initiatives that improve repayment rates, optimize collections costs, monitor trends and emerging risks, and evaluate external agency performance. Partner with stakeholders and vendors to develop actionable insights, support strategic decisions, and apply AI tools to automate reporting and improve collections outcomes. The role requires advanced SQL and experience in credit risk, fraud risk, collections, or related lending analytics.

Own the go-to-market systems roadmap and lead the design, configuration, implementation, automation, reporting, and optimization of Salesforce and related GTM technologies. Translate business requirements into scalable solutions, coordinate cross-functional initiatives, improve data quality and operational efficiency, and drive adoption across Sales, Partnerships, Account Management, Marketing, Finance, Product, and Revenue Operations. Measure business impact through productivity gains, reduced manual work, improved reporting, and revenue lifecycle optimization.

Lead and manage strategic partnerships at Zip to drive merchant and consumer growth, leveraging deep expertise in AI and technology platforms.

Lead the strategy and roadmap for Zip’s onboarding and underwriting platform. Drive customer acquisition, activation, loan approval optimization, fraud and credit risk mitigation, and integration of identity and credit data services. Partner with Engineering, Credit, Fraud, Risk, Compliance, Analytics, and Data Science teams to deliver scalable, compliant platform capabilities. Evaluate AI-enabled workflows and automation, using experimentation and business metrics to prioritize product initiatives.

Design and scale Zip’s enterprise data and AI platform across batch, streaming, structured, and unstructured workloads. Build reliable pipelines, AI-ready data products, semantic models, vector and hybrid search, and RAG capabilities. Establish standards for modeling, testing, governance, security, observability, and automation. Partner with engineering, data science, product, and business teams while mentoring engineers and influencing platform architecture.

Drive strategic enterprise sales to large D2C merchants, managing 15-20 accounts through long sales cycles. Build account maps, engage C-suite stakeholders, develop ROI-driven payment solutions, use data and AI to surface opportunities, maintain pipeline, collaborate with marketing/analytics/engineering, and travel to customer sites (30-40%).

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