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Provide technical escalation and application support for customers: diagnose and resolve API, telephony, network, server, database, microservice, and container issues; reproduce incidents; document solutions; collaborate with Engineering/Product/Sales; maintain knowledge base; and participate in rotational on-call coverage.

The Staff Machine Learning Engineer will lead AI initiatives, architect LLM systems, design evaluation frameworks, and mentor engineers.

Own and evolve Cresta.com as a growth engine: define website strategy and roadmap, run CRO and A/B testing programs, manage Webflow CMS operations, oversee localization, partner with agencies and stakeholders, and build analytics and experimentation pipelines to drive MQLs and revenue.