Top Tech Jobs & Startup Jobs in Chicago, IL

Leads North American Mid-Market and Enterprise Solutions Engineering teams, defining go-to-market strategy, scaling talent, and supporting complex enterprise sales. Acts as a player-coach by guiding strategic deals, developing solution architectures, delivering demos and PoCs, advising executives, building reusable technical assets, and influencing product direction. Partners across Sales, Product, Marketing, Engineering, and Services to drive customer outcomes and revenue growth through AI-powered support solutions.

Leads Mid Market and Enterprise Solutions Engineering teams across North America. Defines go-to-market strategy, scales and coaches high-performing teams, supports complex enterprise sales cycles, and provides technical guidance through architecture, demonstrations, proof-of-concepts, and business value assessments. Partners with Sales, Product, Marketing, Engineering, and Services to develop verticalized solutions, influence product strategy, engage executive customers, and deliver measurable outcomes using AI-driven customer support products.

Build and deliver AI-powered customer solutions for strategic clients. Partner with customer technical teams to understand requirements, prototype and ship software, integrate systems through REST APIs, and drive measurable adoption of Fin. Collaborate with Sales, Success, Product, and Engineering teams, provide product feedback, codify implementation best practices, and work onsite with customers as needed.

Own success strategy, adoption, retention, and value realization for strategic enterprise customers using Fin’s AI platform. Build executive relationships, lead QBRs and implementation programs, develop AI automation roadmaps, analyze usage and performance, mitigate risks, support renewals and expansion, translate customer feedback into product improvements, and mentor other customer success managers.

Leads Fin’s North American new business sales organization across SMB and Mid-Market segments. Owns regional sales strategy, planning, forecasting, pipeline execution, territory and quota design, hiring, and development of sales managers. Partners cross-functionally with Marketing, Product, RevOps, Sales Engineering, Enablement, and Customer Success to scale efficient sales processes, improve win rates, and deliver new logo and revenue growth.

Own and grow a mid-market customer portfolio by driving retention, renewals, revenue expansion, upsell, and cross-sell. Engage executives to position AI-powered solutions, develop territory strategies, analyze performance metrics, and connect customer needs to product and go-to-market teams. The role also mentors peers and requires strong commercial judgment, SaaS sales experience, procurement expertise, and consistent quota overachievement.

Drive full-cycle recruiting for GTM and G&A roles, partnering with leaders and hiring managers on talent strategy. Build diverse pipelines, source and convert passive candidates, use data to improve searches, advise stakeholders, and deliver an excellent candidate experience. The role requires expertise in GTM and sales recruiting within a high-growth technology environment, strong talent-market knowledge, and the ability to improve recruiting processes.

Owns partner-delivered Fin implementation projects, onboarding and certifying service partners, translating customer requirements into deployment plans, driving AI adoption and portfolio KPIs, managing escalations and project risks, improving partner operations, and coordinating with Sales, Customer Success, Support, and R&D. Leads partner business reviews and ensures delivery quality, customer outcomes, and continuous partner enablement.

As a Mid-Market Account Executive at Intercom, you'll drive sales growth, manage customer relationships, and contribute to strategic initiatives to enhance product adoption.

As an SMB Account Executive, you'll grow new business through the full sales cycle, manage relationships, and forecast revenue for Intercom's Small Business segment.