Top Tech Jobs & Startup Jobs in Chicago, IL

Own Fin’s live customer education program, including curriculum strategy, webinars, cohorts, workshops, and the annual Fin Academy Live event. Design and deliver training for users, administrators, executives, and enterprise customers in partnership with Deployment Services. Establish program metrics, manage stakeholders and subject-matter experts, support onboarding and adoption, and continuously improve offerings based on customer and cross-functional feedback. The role requires presenting to high-profile audiences and traveling for live events and customer engagements.

Lead technical discovery, presentations, solution reviews, proof-of-concept design, RFP responses, and customer security discussions throughout the sales cycle. Partner with customers, Product, R&D, and Engineering to tailor AI solutions, communicate customer feedback, influence product direction, and improve Solutions Engineering processes. Build trusted customer relationships, drive adoption and success, and travel occasionally.

Leads technical discovery, solution reviews, value presentations, proof-of-concept design, RFP responses, and customer security discussions throughout the sales cycle. Partners with Product, R&D, and Engineering to translate customer needs into tailored AI solutions, influence product direction, and improve Solutions Engineering processes. Builds trusted relationships with technical and executive stakeholders while supporting customer success. Portuguese and Spanish fluency and occasional travel are required.

Lead complex AI customer-agent deployments from discovery through implementation. Manage project scope, schedule, budget, risks, reporting, and stakeholder communication while configuring automation, workflows, and analytics. Coordinate integrations, data migrations, security reviews, and technical readiness with engineers. Advise executives and technical teams, measure customer value and adoption, collaborate cross-functionally, and improve deployment methodologies using AI tooling.

The role involves leading a team of Mid-Market Relationship Managers focusing on developing sales strategies, managing customer accounts, and driving revenue growth through AI-driven solutions. Responsibilities include hiring, coaching, managing sales processes, and partnering cross-functionally to improve business outcomes.

Engage prospects via Fin Inbox, phone, email and LinkedIn to qualify leads, build pipeline with Account Executives, maintain product knowledge, improve workflows with cross-functional teams, and participate in team development and mentoring.

As a Scaled Customer Success Manager, you will drive product adoption, engage customers, monitor usage, and collaborate with various teams to enhance customer experiences using AI-powered solutions.

The Technical Support Engineer will help customers integrate Fin, resolve technical issues, and enhance the overall user experience. They will communicate efficiently, debug complex problems, and collaborate with product teams to improve the product based on customer feedback.

Drive enterprise adoption and full-cycle sales of Fin, an AI customer-support agent. Responsibilities include prospecting, managing sales opportunities from initiation through close, delivering tailored product demonstrations, forecasting revenue, advocating for customer needs, collaborating cross-functionally, mentoring peers, and leading sales initiatives. The role requires enterprise SaaS sales expertise, strong pipeline generation, quota achievement, strategic communication, and the ability to explain complex AI solutions.

The Account Executive will drive new business growth in the LATAM region by managing the sales cycle, maintaining a sales pipeline, providing product demos, and addressing customer needs while meeting revenue goals.