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Own the full sales cycle for net-new business (0-50 FTE): prospect, qualify, close; build territory plans and pipeline; forecast to targets; partner with Marketing, Solutions Engineers, Product, and Customer Success to drive growth and provide market feedback.

The Manager, Account Executives will lead a team to drive new business revenue in North America, focusing on market strategy, team performance, and cross-functional collaboration.

As an SMB Account Executive, you'll grow new business through the full sales cycle, manage relationships, and forecast revenue for Intercom's Small Business segment.

The role involves leading a team of Mid-Market Relationship Managers focusing on developing sales strategies, managing customer accounts, and driving revenue growth through AI-driven solutions. Responsibilities include hiring, coaching, managing sales processes, and partnering cross-functionally to improve business outcomes.

Manage and grow Mid-Market relationships across LATAM, drive expansion and upsell, forecast revenue, deliver tailored demos, collaborate cross-functionally, mentor teammates, negotiate contracts, and represent the company at events while ensuring customer satisfaction and identifying growth opportunities.

The Account Executive will drive new business growth in the LATAM region by managing the sales cycle, maintaining a sales pipeline, providing product demos, and addressing customer needs while meeting revenue goals.