Top Tech Jobs & Startup Jobs in Chicago, IL

Lead and develop a team of Expansion Account Managers to drive upsell, cross-sell, retention, and expansion revenue. Own pipeline management, forecasting, sales coaching, playbook optimization, CRM-driven segmentation, and analytics to improve engagement, productivity, and long-term customer value.

Serve as the primary, consultative point of contact for retirement benefits clients via phone, email, and Zoom. Provide expert support on 401(k) and plan health, proactively identify churn risk, educate customers on fiduciary responsibilities, leverage AI tools and cross-functional partners to resolve issues, and drive customer retention and engagement.