Owns InvoiceCloud’s Insurance market strategy and serves as the market-facing authority for the P&C insurance vertical. Develops competitive and customer insights, translates them into product, roadmap, partnership, sales, and marketing recommendations, and influences senior stakeholders without P&L or quota ownership. Builds and explains shipped prototypes using current AI and prototyping tools, represents the company with customers and partners, and drives alignment across Product, Engineering, Sales, and Marketing.

Owns the infrastructure service-request intake, prioritization, backlog, and workflow governance in JIRA. Coordinates patching, security updates, maintenance windows, change management, incident escalation, post-mortems, and audit readiness. Manages and develops Cloud Platform Engineers, oversees staffing and capacity, assesses technical risks, and partners with InfoSec and stakeholders. Drives automation, observability, reliability improvements, and AI-assisted operational tooling toward a 99.99% uptime target.