Execute manual and automated testing across web and mobile; create and maintain test plans, cases, and regression suites; log and verify defects; write SQL for backend/API validation; use tools like Zephyr Scale, Postman, and Playwright; collaborate with product and engineering; drive QA process improvements and track QA metrics.

The Director of Business Operations oversees marketplace performance analysis, developing metrics and insights, and collaborating across teams to enhance strategy and decision-making.