Top Tech Jobs & Startup Jobs in Chicago, IL

Researches and resolves loss mitigation escalations, complaints, and regulatory inquiries. Tracks requests and response timelines, gathers loan documentation, performs root cause analysis, recommends corrective actions, and maintains issue databases and trend reports. Partners with internal departments and management as a loss mitigation subject matter expert, supports process improvement and training, and may provide presentations and minimal operational travel support.

Oversee complex escrow processes for mortgage-insured loans, including reconciling and processing FHA, PMI, and USDA payments, managing escrow stops, researching vendor issues, and supporting loan boarding. The specialist performs quality control, compiles operational data, escalates complex issues, assists junior associates, and ensures compliance with applicable regulations and company procedures.

Manages mortgage escrow oversight processes, including setting up FHA, PMI, and USDA escrow lines; researching tax, insurance, flood, and refund issues; processing cancellations; disbursing escrow balances; documenting loan updates; and resolving discrepancies in compliance with regulations and company procedures.

Processes mortgage loss draft and property damage claims, including checks, documents, inspections, claim packages, repair estimates, and draw eligibility. Reviews depreciation and repair costs, evaluates claim risk and exceptions, initiates fraud procedures when needed, and monitors service quality. The role also handles customer inquiries, regulatory compliance, documentation, and backup support while working in proprietary company applications.

Performs general accounting activities, including bank reconciliations, journal entries, balance sheet and income statement analysis, month-end close, audits, wire transfers, financial reporting, and reconciliation of lending and title-related accounts. Ensures compliance with US GAAP, internal controls, and company policies while coordinating with treasury, lending, and title operations.

Build and maintain broker and seller relationships to sell wholesale and correspondent mortgage products. Source and onboard new brokers, advise on programs/pricing, train on submission systems, manage loan pipelines, liaise with internal teams to ensure timely closings and purchases, and maintain CRM and regulatory compliance.

Supervise the Credit Bureau Reporting and Corrections team, managing workflows, assignments, training, performance, disputes, escalations, and compliance with applicable laws. Oversee borrower correspondence and credit reporting corrections using eOSCAR and related systems. Develop procedures, resolve complex issues, collaborate with counsel and internal teams, and lead special projects while ensuring accurate, timely, and cost-effective loan servicing operations.

Develop and manage relationships with wholesale mortgage brokers and correspondent sellers. Generate business, explain loan programs and policies, train partners on submission and loan-lock systems, support applications, and coordinate with underwriting, processing, closing, and funding teams. Manage the loan pipeline, ensure regulatory deadlines and compliance, maintain CRM records, facilitate timely loan closings and purchases, and provide high-quality broker and seller support.

Prepare, file, and track FHA home retention claims according to HUD and investor guidelines. Reconcile claim proceeds, loan balances, escrow, and advances; process corrections and refunds; provide posting instructions; maintain audit files and documentation; monitor deadlines, follow up on outstanding claims, and escalate denials, curtailments, and delays.

Prepares, files, tracks, and reconciles FHA home retention claims according to HUD, investor, insurer, and company guidelines. The role follows up on claim proceeds, processes corrections and refunds, provides posting instructions, maintains audit files and documentation, monitors deadlines, and escalates denials, delays, and processing issues. Success requires strong attention to detail, organization, communication, problem-solving, and knowledge of mortgage servicing and FHA claims.