Provides in-person and remote technical support to employees across multiple business groups. Resolves or escalates hardware, software, application, credential, and peripheral issues using ITIL practices, ITSM tools, ticketing systems, and service-level targets. Supports application patching, testing, licensing, deployment, imaging, inventory, lifecycle management, vendor coordination, documentation, and end-user training. Promotes cybersecurity best practices, maintains knowledge-base content, and recommends improvements to technology, procedures, and service quality.

Supports the rollout of Davidson Connect CRM across wealth management branches by preparing and validating data, assisting with user testing and launches, answering workflow questions, developing training resources, and maintaining CRM and Envestnet data. The role also supports other wealth management applications, user communications, training schedules, and team projects, with occasional travel as needed.

Lead full-stack development using React, Node and TypeScript. Design scalable architecture, write and review code, ensure performance, accessibility and security, mentor off-shore teams, participate in Agile ceremonies, support production (including weekends/off-hours), and collaborate with cross-functional teams to deliver business-critical applications.