Top Tech Jobs & Startup Jobs in Chicago, IL

Manages RCM client success teams, ensuring exceptional service, client satisfaction, KPI improvement, retention, growth, and long-term relationships. Coaches Enterprise Client Advisors, Client Advisors, and Leads; identifies operational improvement opportunities; and partners with senior leadership to scale assigned specialties and verticals.

Develop and optimize integrated digital customer journeys across websites, content, and media channels. Analyze web analytics, heatmaps, A/B testing, and qualitative insights to identify performance drivers and recommend growth strategies. Partner with paid media, email, events, content, UX, creative, and technical teams to improve digital experiences and conversion paths. Establish KPIs, ROI frameworks, and testing roadmaps while monitoring emerging trends in search, social media, healthcare technology, UX, and AI.

Own key customer accounts as the primary relationship manager and strategic consultant. Assess workflow needs, recommend solutions, manage escalations, drive product adoption and retention, identify upsell opportunities, support customer success milestones, create SOPs, and coordinate cross-functional issue resolution. The role requires medical practice workflow knowledge, advanced product expertise, strong communication, independent decision-making, and proficiency with customer success and analytics tools.

Business Consultants analyze client processes, identify workflow gaps, and recommend standardized workflows for ModMed software adoption. They manage complex, multi-phase healthcare implementations, including rollout planning, dependency mapping, stakeholder alignment, change management, workflow documentation, adoption tracking, optimization, and escalation resolution. The role requires healthcare operations or revenue cycle management experience, business consulting experience, strong communication and presentation skills, and 50–75% travel.

Senior Sales Transaction Paralegal responsible for drafting, reviewing, and negotiating SaaS and commercial agreements, supporting enterprise deals, assessing risk and compliance (data privacy/security), maintaining contract templates and CLM processes, collaborating cross-functionally with Sales, Finance, Security and Legal, tracking contract metrics, and training internal teams to streamline contracting and protect company interests.

Supports revenue growth by managing smaller transactional sales, qualifying inbound leads, conducting outbound prospecting, maintaining CRM and account data, and developing pipeline across assigned territories. Partners with Account Executives and overlay teams to identify cross-sell, upsell, expansion, and whitespace opportunities. Provides pipeline reporting and participates in account strategy sessions.

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Lead end-to-end project management for Customer Success Operations, coordinating cross-functional teams, managing risks, schedules, budgets, and operational readiness for product launches and process improvements. Maintain dashboards, drive process optimization, and support Operational Excellence by defining business cases and measuring return on value.

Partner with sales to deliver financial and workflow expertise for Practice Management solutions. Conduct financial discovery, deliver product demonstrations, perform onsite workflow analysis, complete RFI/RFPs and security questionnaires, and ensure smooth handoffs to Professional Services. Travel domestically ~50% to engage clients onsite.

Lead strategic direction and execution for implementation and post-sale onboarding, manage P&L and delivery KPIs, scale teams and organizational structure, engage C‑suite clients, negotiate contracts/SOWs, establish global delivery methodologies and quality standards, and drive operational efficiency and automation to accelerate revenue recognition and client time-to-value.