Top Tech Jobs & Startup Jobs in Chicago, IL

Develop and optimize integrated digital customer journeys across websites, content, and media channels. Analyze web analytics, heatmaps, A/B testing, and qualitative insights to identify performance drivers and recommend growth strategies. Partner with paid media, email, events, content, UX, creative, and technical teams to improve digital experiences and conversion paths. Establish KPIs, ROI frameworks, and testing roadmaps while monitoring emerging trends in search, social media, healthcare technology, UX, and AI.

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Partner with sales to deliver financial and workflow expertise for Practice Management solutions. Conduct financial discovery, deliver product demonstrations, perform onsite workflow analysis, complete RFI/RFPs and security questionnaires, and ensure smooth handoffs to Professional Services. Travel domestically ~50% to engage clients onsite.

Serve as primary customer contact and trusted advisor for strategic accounts, drive renewals and upsell, manage escalations, lead QBRs/ABRs, execute lifecycle milestones and SOPs, leverage ChurnZero, Qlik, Salesforce and PowerBI data to boost adoption and outcomes.

Lead and manage Professional Services teams overseeing full-suite product and integration implementations. Own delivery, escalations, client relationships (including C-level), KPIs, forecasting/backlog/EBITDA, quality standards, and PMO practices while collaborating with Sales, Training, Technology, and Operations to improve processes and outcomes.

Lead development and delivery of sales training, onboarding, and enablement content for SaaS sales teams. Use data to measure impact, manage LMS content, train on CRM/CPQ tools, collaborate cross-functionally, mentor enablement peers, and support special projects to drive revenue and sales effectiveness.

Lead enterprise PMO to drive an organizational maturity roadmap, establish governance and executive operating rhythms, maintain integrated master plans, track budgets and risks, coordinate cross-functional stakeholders and executives, support controls and compliance upgrades, manage external partners, and enable change management to ensure disciplined execution of strategic initiatives.

Own the roadmap for clinical documentation and adjacent practice workflows (tasking, document management, messaging). Define requirements, manage features through lifecycle, run releases/alpha-beta, collaborate with engineering, UX, QA, clinical SMEs and customers, and champion AI tools to increase velocity and quality.