Top Tech Jobs & Startup Jobs in Chicago, IL

Lead WFM Analyst owns end-to-end workforce management: capacity planning, scheduling, intraday adherence, KPI tracking and dashboard automation. Builds supply-demand models, writes SQL, automates BI dashboards, advises leadership with executive reports, recommends staffing/hiring strategy, and drives cross-functional process and WFM system improvements.

Lead standardized in-person and virtual training and go-live support for small-to-medium allergy practices; provide post-go-live assistance, assess learner proficiency, maintain training records, and update content based on product changes and best practices.

Own the roadmap for clinical documentation and adjacent practice workflows (tasking, document management, messaging). Define requirements, manage features through lifecycle, run releases/alpha-beta, collaborate with engineering, UX, QA, clinical SMEs and customers, and champion AI tools to increase velocity and quality.

Lead strategy and execution for Customer Success Shared Services: redesign operating models, govern CS tech stack, drive AI/automation and PMO delivery, direct enablement and change management, establish telemetry and metrics, and build/scale a 30+ person team while partnering with cross-functional executive leaders.

Lead global strategy and operations for AI-powered client enablement, training, and digital adoption. Build and scale LMS/DAP ecosystems, drive digital transformation of client journeys, optimize learning content and delivery, and align enablement with GTM to reduce friction and accelerate revenue. Manage a 200+ team across education, training services, and client enablement.