Top Tech Jobs & Startup Jobs in Chicago, IL

Serves as the primary customer contact, managing engagement, shipment operations, communications, account metrics, and SLAs. Collaborates with Sales, Account Management, and Carrier Operations to improve customer satisfaction. Identifies growth and retention initiatives, resolves operational issues, and develops scalable processes and SOPs for offshore support teams. The role requires strong communication, organization, analytical problem-solving, customer service, logistics knowledge, and intermediate to advanced Microsoft Excel skills.

Manage and grow customer accounts in logistics, driving satisfaction, retention, and expansion through collaboration with internal teams and performance analysis.

Conduct outbound calls to prospects and existing customers, identify freight opportunities, reactivate inactive accounts, qualify shipment needs, and create opportunities for the sales organization. Maintain accurate CRM pipeline records, manage follow-ups, collaborate with Sales, Pricing, Customer Success, and Operations, and meet activity and opportunity-generation goals in a logistics environment.

Build and productionize agentic AI workflows and automation for logistics. Integrate LLMs, orchestration frameworks, and data pipelines with TMS/RPA systems. Implement guardrails, monitoring, evaluation metrics, audit trails, and lightweight front-end prototypes. Collaborate with product, ops, and engineering to scale successful prototypes into reliable production services.

The Pricing Analyst will develop accurate pricing for drayage opportunities by analyzing market data, costs, and operational realities, and support bid processes and cross-functional collaboration.