Owns the design, documentation, governance, and continuous improvement of finance and corporate services processes, including record-to-report, tax, procure-to-pay, supply chain, hardware fulfillment, HR operations, and sales compensation. Facilitates cross-functional workshops, translates future-state processes into system requirements, partners with technical delivery teams, manages change and adoption, and defines performance metrics. The role also maintains capability models and shared process-boundary agreements.

Owns end-to-end commercial and customer lifecycle process design across product, marketing, sales, revenue operations, and customer success. Facilitates process mapping, capability decomposition, requirements definition, governance, change management, enablement, adoption, and performance measurement. Partners with business and technology leaders through system delivery and testing, with particular ownership of pricing, packaging, deal desk, discount governance, CPQ, new product introduction, SKU governance, onboarding, renewals, expansion, and churn processes.

The Tax Manager oversees corporate tax provision, compliance, planning, reconciliations, estimated payments, tax filings, and global compliance calendars. The role coordinates with external tax advisors, supports R&D tax credit studies, researches tax laws, and partners with finance, legal, and other stakeholders to ensure accurate reporting and regulatory compliance.