Provide senior-level technical escalation and support for GPU/HPC cloud infrastructure. Troubleshoot hardware, drivers, kernel, networking, and workload issues; perform root-cause analysis across clusters; build automations and documentation; mentor junior engineers; participate in on-call rotations and incident response; collaborate with engineering to implement permanent fixes.

The Senior Incident Manager leads incident response for AI infrastructure, coordinates cross-team collaboration, oversees incident resolution and post-incident reviews to enhance operational resilience.

Lead technology strategy for key accounts, cultivate executive relationships, influence technology adoption, and drive cloud transformation initiatives at enterprise scale.