Top Tech Jobs & Startup Jobs in Chicago, IL

Drive customer satisfaction and retention through strategic, proactive engagement. Understand customers' business objectives and Keyfactor solutions, identify upsell opportunities, monitor renewal risk and mitigate churn, coordinate internal resources to resolve issues, represent customer perspectives to leadership, and mentor junior CSMs.

The Senior Solutions Architect II leads the design and implementation of large-scale solutions, drives innovation, and mentors team members. They also collaborate on pre-sales with Sales teams and serve as technical escalation points for complex issues.

Manage complex, high-value subscription renewals and retention for enterprise accounts. Lead negotiations, develop risk-mitigation and renewal strategies, mentor junior team members, partner cross-functionally, and improve forecasting, playbooks, and processes to reduce churn and revenue leakage.

The Product Architect designs and implements product architectures, ensuring alignment with business objectives, conducts code reviews, and promotes best practices.