Top Tech Jobs & Startup Jobs in Chicago, IL

Manages client relationships, serves as a primary contact, handles calls and service requests, resolves loan and setup discrepancies, analyzes portfolio and loan data, maintains client-specific rules, coordinates cross-functional issue resolution, and supports process improvements. The role is primarily data entry and client servicing, requiring strong communication, organization, critical thinking, and independent problem-solving skills.

Leads Trellix’s global Customer Response Engineering organization and owns technical resolution of critical customer incidents. Responsibilities include directing escalations, major incident response, root-cause analysis, hotfixes, permanent fixes, customer executive communications, technical health reviews, lab reproduction, corrective actions, and collaboration across support, product, sales engineering, and engineering. The role also develops senior engineers, incorporates AI into debugging and triage, tracks customer health metrics, and supports strategic customers across endpoint, data, email, and network security products.

Leads Site Reliability Engineering teams responsible for AWS and colocated hosting services, cloud infrastructure, automation, incident response, monitoring, capacity planning, security, and cost optimization. Establishes SRE and DevOps practices, guides organizational transformation, manages budgets, introduces AI-driven tools, and develops scalable infrastructure strategies supporting business growth and acquisitions. The role also partners with product teams and mentors engineering leaders.

Manages multiple RFPs from intake through submission, coordinating with sales, marketing, underwriting, legal, and subject matter experts. Gathers and verifies information, develops accurate and compliant proposal materials, manages deadlines and stakeholder input, resolves issues, and recommends process improvements. The role supports new business acquisition and client retention in a fast-paced, regulated-industry environment.

Manages financial operations for assigned university departments, including reporting, variance analysis, budgeting, forecasting, transaction oversight, compliance, internal controls, reconciliations, and restricted fund administration. Advises department leaders on financial impacts, prepares budgets and reports, investigates discrepancies, processes journal entries and budget adjustments, and coordinates with central finance functions. Provides training and customized reporting to support planning and decision-making.

Supports and administers production operations and sales systems, including loan origination and vendor applications. Resolves escalated tickets, troubleshoots user interface issues, manages configurations and users, performs user acceptance testing and post-production validation, and validates software defects. Partners with business analysts and product owners on requirements, supports process improvements, assists with training materials, and helps communicate system outages and enhancements.

Generate outbound pipeline through cold calls, emails, and other channels; conduct discovery, qualify prospects, set meetings for Account Executives, maintain Salesforce pipeline data, personalize messaging, and optimize outreach processes. The role sells an immersive career-development platform to commercial, enterprise, public-sector, and education organizations, with opportunities to grow into a closing sales role.

Owns the full lifecycle of assigned customer relationships, including onboarding, retention, satisfaction, issue resolution, and growth. Serves as a trusted advisor to law enforcement clients, helping them maximize software value through consultations, demonstrations, briefings, and best-practice guidance. Identifies account risks and growth opportunities, tracks customer-success metrics, supports escalations, and collaborates with sales, training, and internal teams. Regular travel to customer locations is required.

Owns technical activation of ARIES across customer accounts, translating legal workflows into use cases, configuring and validating deployments, monitoring adoption, and mitigating risks. Partners with Value Experience, Customer Success, Services, Engineering, Information Security, Product, and AI Engineering teams to deliver secure onboarding and sustained usage. Supports training materials, executive alignment, and feedback into product roadmaps. Requires legal technology or operations expertise, generative AI fluency, strong customer-facing skills, and up to 25% travel.

Oversee daily accounting operations, general ledger, month-end and year-end close, financial reporting, audits, internal controls, revenue recognition, lease accounting, AP/AR, inventory accounting, and process improvements. Manage the accounting team, ensure GAAP and regulatory compliance, research accounting standards, and provide financial insights to senior management. Partner with sales and operations to ensure accurate revenue and transaction recording.