Top Tech Jobs & Startup Jobs in Chicago, IL

Leads the customer support organization across phone, chat, email, and AI-assisted channels. Owns customer satisfaction, quality assurance, operational efficiency, staffing, forecasting, escalation processes, training, career paths, and leadership development. Partners with Product, Engineering, Customer Success, Sales, and Operations to improve resolution quality, reduce contact volume, address root causes, and scale support. Reports performance and strategic recommendations to executive leadership while driving a multi-year support roadmap.

Owns analytical projects across customer onboarding, transaction behavior, and platform operations. Designs dashboards, KPI frameworks, reporting workflows, and data pipelines while delivering actionable insights. Partners with Engineering, Product, Payment Operations, Compliance, and Finance; mentors colleagues; manages project scope and priorities; resolves ambiguity; and drives cross-functional alignment. Requires advanced SQL and data modeling skills, BI tool experience, analytical scripting familiarity, FinTech domain knowledge, and 4+ years of analytics experience.

Owns day-to-day administration and governance of a shared Salesforce platform supporting North America and Global Services. Designs Flow automations, data models, security controls, reports, dashboards, and business processes. Manages backlog prioritization, release and environment governance, integrations, data quality, compliance, user support, training, licensing, and major enhancement projects in partnership with enterprise IT and business stakeholders.

Own end-to-end digital media campaigns across DV360, CM360, YouTube, Meta, and TikTok. Responsibilities include campaign setup, trafficking, QA, tracking, Floodlight implementation, pacing, programmatic optimization, PMP and audience activation, reporting, testing, and client recommendations. The role requires troubleshooting tracking issues, analyzing performance data, automating reports, and collaborating with internal teams and publishers. It is fully remote across the U.S. and Canada, with occasional travel for company events.

Own website growth for a B2B SaaS company by increasing high-intent traffic, improving conversion rates, and maintaining end-to-end attribution. Manage Webflow, GA4, tracking, forms, cookies, and marketing integrations. Execute SEO, AEO, GEO, personalization, interactive tools, and continuous A/B testing. Partner with advertising, product, sales, and RevOps teams to connect web performance with pipeline outcomes.

Own the strategy, roadmap, and delivery of AI-powered capabilities across Mapbox Maps. Partner with engineering, customers, and cross-functional teams to identify use cases, prioritize development, validate solutions, and launch products. Manage pricing and packaging, sales enablement, marketing, trials, and partnerships while driving customer adoption, business growth, and scalable experiences for developers and end users.

Provides empathetic client support through phone, chat, and email, resolving benefits, billing, refunds, clinical complaints, and service issues. Investigates escalated inquiries, educates clients on self-service resources, identifies support trends, and recommends process improvements. Contributes to knowledge-base updates, onboarding, coaching, and team collaboration while meeting productivity and quality benchmarks.

Manage the end-to-end procurement and contracting lifecycle for vendors, suppliers, and service providers. Responsibilities include sourcing, vendor evaluation, due diligence, contract negotiation, renewals, spend analysis, performance monitoring, risk escalation, and contract administration. The role partners with Finance, IT, Security, Engineering, Operations, and Legal, using LinkSquares and AI tools to improve contracting efficiency, visibility, compliance, and savings.

Lead development of scalable backend services and platform infrastructure for an AI agent platform. Responsibilities include architecture and code reviews, infrastructure automation, CI/CD, observability, reliability, distributed systems, ML/NLP workload support, and mentoring engineers. The role requires expertise in Java, Python, cloud environments, Docker, Kubernetes, infrastructure-as-code, monitoring tools, and data infrastructure.

Leads and develops regional performance and dealer success teams supporting SaaS customers. Responsibilities include hiring, onboarding, training, performance management, customer retention, upselling, dealer relationship management, process improvement, and coordination with account management, marketing, product, field teams, and OEM partners to execute national account strategies.