Top Tech Jobs & Startup Jobs in Chicago, IL

Provides remote customer assistance through email, phone, chat, and other channels. Responsibilities include answering inquiries, troubleshooting product and account issues, documenting interactions, escalating complex cases, sharing recurring feedback with internal teams, and meeting service-quality and response-time expectations.

Leads the engineering organization, sets technical strategy, oversees managers, and guides architecture, reliability, security, scalability, CI/CD, and QA. Partners with Product, Design, AI, and Analytics leaders to deliver production-grade software and represent Engineering to executives, customers, partners, and investors. The role also owns recruiting, career development, headcount, vendors, cloud spend, compliance, and organizational processes while remaining hands-on when needed.

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Use macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify issues requiring Tier 2 or Enterprise escalation, and flag recurring questions for new macros. The role requires clear written communication, process discipline, accuracy during repetitive work, and curiosity about the product. Prior customer-facing or process-driven experience is helpful but not required.

Leads proactive, multi-state policy campaigns by assessing policy landscapes, developing strategies, aligning affiliates and coalition partners, coordinating internal support, creating funding narratives, and managing contractors. The role requires strong issue advocacy, policy, government affairs, relationship-building, political judgment, and campaign execution experience, particularly within state-based organizations.

Manages end-user IT operations, service management, endpoint and asset administration, onboarding and offboarding, vendor relationships, security support, SOC 2 governance, risk management, and business continuity activities. The role serves as a technology escalation point, improves service processes and documentation, tracks operational and compliance metrics, coordinates audit evidence, and partners with internal teams and external vendors in a remote-first SaaS environment.

Manage healthcare partner relationships, account planning, executive reporting, and strategic initiatives supporting retention, growth, and partner outcomes. Lead partner meetings, resolve issues, analyze performance data, improve customer success processes, and communicate partner insights internally to inform product and service improvements. The role requires cross-functional influence, project management, and experience in healthcare services or health technology.

Analyzes healthcare revenue performance, develops financial models and forecasts, supports revenue recognition and accounting close, evaluates payer contract impacts, investigates payment anomalies, and delivers variance analyses and performance reporting. Partners with Finance, Accounting, Revenue Cycle Management, IT, and clinical leadership to improve revenue methodologies, automate recurring processes, and support budgeting and forecasting.

Provide accurate, professional remote interpretation between Mandarin and English speakers. Responsibilities include processing information quickly, preserving meaning, following interpreter protocols, handling industry-specific terminology, answering calls, maintaining confidentiality, completing training, and reporting to team leaders. Candidates need strong listening, retention, note-taking, and cultural explanation skills, along with a suitable home-office setup and reliable wired internet.

Develop and execute national government sales strategies across federal, state, and local markets. Build agency, military, contractor, and partner relationships; identify and close complex modular-building opportunities; manage pipelines, forecasts, proposals, and account plans; coordinate cross-functional pursuit teams; and support opportunities through award and execution. The role is remote but requires frequent national travel to customer meetings, sites, conferences, and industry events.

Deploys and operates enterprise data platform infrastructure across global regions and secure network zones. Responsibilities include provisioning VMs and appliances with Terraform, configuring Linux, Windows, storage, databases, permissions, networking, certificates, and connectors, validating activity data, managing migrations and upgrades, troubleshooting multi-system issues, and maintaining documentation. The role also requires close client collaboration, change-control coordination, SQL reporting, and continuous platform health monitoring.