Top Tech Jobs & Startup Jobs in Chicago, IL

Supports enterprise mainframe ISV software through installation, upgrades, testing, configuration, customization, implementation, monitoring, and maintenance. Handles incidents, changes, problem resolution, on-call support, vendor communication, and technical projects. Requires strong z/OS systems programming expertise, including SMP/E, TSO/ISPF, SDSF, JCL, USS, security, and related infrastructure. Provides technical assistance and resolves moderately complex software and systems issues.

Own the end-to-end community experience for MasterClass Executive and Certificates cohorts, including onboarding, engagement, alumni programming, learner support, and retention. Develop community strategy, rituals, playbooks, platforms, automations, and AI-enabled workflows. Manage multiple cohorts, facilitate discussions, support learner leaders and mentors, partner on events, and use engagement insights to improve the learner experience. Requires flexibility for live programming and travel to in-person experiences.

Own the architecture and hands-on implementation of an enterprise Windows endpoint platform using Intune, Autopilot, Entra ID, PowerShell, and Microsoft 365. Responsibilities include device provisioning, configuration and compliance policies, application packaging, remediation, performance baselines, driver management, documentation, and support-team training. The role also builds SharePoint Online solutions, Power Automate workflows, and Microsoft Forms integrations for business processes, while partnering with security, quality, and business stakeholders in a regulated biotech environment.

Lead cross-functional product launch programs, release management, and product operations across product, engineering, sales, marketing, implementation, and support. Establish scalable release processes, documentation, tooling, analytics, and product metrics frameworks. Drive dependency resolution, prioritization, and high-quality delivery without direct authority. Build and manage an executive customer council to inform product direction, while translating operational and technical details into leadership-level insights.

Develop and maintain automated front-end, backend, and API testing frameworks using Python and tools such as Cypress and Playwright. Define manual and automated testing strategies, perform functional, performance, non-functional, and security testing, and integrate quality assurance into CI/CD pipelines. Collaborate with development teams, technical leaders, and clients to deliver scalable, reliable enterprise software.

Develop and configure enterprise-scale digital software solutions for asset performance management and predictive analytics. Responsibilities include translating customer requirements into software architectures, designing and implementing applications, documenting solutions, testing technologies, supporting customer implementations, and collaborating with subject matter experts, project managers, product managers, and development teams. The role also involves presentations, scalable application development, secure distributed architectures, and occasional customer project travel.

Monitors CFE exam administration and proctoring activities, investigates candidate misconduct and security breaches, analyzes suspicious exam trends, audits completed sessions, and documents findings. The role manages vendor relationships, maintains incident records, researches certification standards, updates procedures, supports exam administration, and communicates with candidates and stakeholders. It also contributes to investigations involving unauthorized use of protected exam materials and recommends preventive process improvements.

Analyze user behavior, business performance, and growth opportunities for a B2C subscription product. Partner with Product, Marketing, Finance, and Engineering to inform strategy, build standardized KPI reporting, monitor performance, design and evaluate A/B experiments, and optimize conversion and retention. The role also identifies analytics infrastructure gaps and recommends data warehouse and reporting improvements.

Manage public and in-house training logistics from registration through completion. Responsibilities include handling participant inquiries, administering Arlo courses, processing invoices, managing participant and financial data in Salesforce and other systems, coordinating trainers and accommodations, supporting in-person training logistics, maintaining accurate records, and improving processes. The role requires consistent execution in a high-volume, routine environment, with occasional reporting, vendor coordination, special projects, and phone support.

Leads a team of onboarding managers and owns the end-to-end customer onboarding and enablement program. Responsibilities include driving software adoption and payments utilization, managing performance, improving playbooks and workflows, overseeing data migration and account activation, resolving escalations, and partnering with Sales, Product, and Customer Success. The role also involves applying AI and automation to improve time-to-value, reporting program metrics, and supporting continued customer revenue growth.