Top Tech Jobs & Startup Jobs in Chicago, IL

Lead and coach a Tier 2 support team to ensure timely case resolution, manage daily support operations and incident response, author RCAs, partner with Product and Engineering on escalations, maintain playbooks and knowledge base, track support metrics, and drive continuous improvement and compliance.

Manage cross-functional technical projects including GuideTree and other software implementations. Act as primary contact for stakeholders and vendors, develop and track project plans, budgets, timelines, and communications; document processes and requirements in Planner and Teams; generate status reports and ensure delivery of high-quality results.

Partner with sales to design and deliver IAM/IGA solutions and custom demos/POCs. Perform technical discovery, architect integrations using SAML/SCIM/REST, produce technical documentation, support RFPs, and collaborate with product and engineering to ensure smooth pre-sales to implementation handoffs.

Lead Midwest fleet sales region to drive revenue and new-client acquisition (fleets of 100-1499 vehicles). Manage and develop District Sales Managers, build OEM and fleet industry relationships, travel regionally, attend industry conferences, and coordinate handoff of new clients to Client Growth while upselling during the onboarding period.

Lead design, implementation, and evaluation of company-wide training and onboarding. Manage training staff, budgets, logistics, national franchise trainings, trainer performance, and training ROI. Develop materials, schedules, and partner with departments to support organizational growth and events.

The Client Success Manager drives client adoption, builds partnerships, monitors key health indicators, and translates business challenges into actionable learning strategies.

Serve as primary technical product owner translating strategy into prioritized technical roadmaps and user stories, manage backlog, support cloud modernization, APIs and microservices, coordinate multiple Scrum teams, validate delivery, and communicate progress and risks to stakeholders.

Lead design, build, and operate scalable backend services for Maps, Location, and Directory search. Collaborate with cross-functional teams, own product components, apply CI/CD and SDLC best practices, optimize data and query performance, and iterate rapidly based on user feedback and data.

Own relationships with a portfolio of institutional clients (fintechs, exchanges, wallets, payment providers). Drive onboarding, adoption, retention, and expansion; coordinate cross-functional teams to resolve issues; monitor customer health and mitigate renewal risks; act as customer advocate to influence product and operational improvements.

Design, build, and maintain Data Vault 2.0 data warehouse and Power BI solutions. Develop ETL pipelines, data models, reusable datasets, and data governance. Perform profiling, cleansing, migrations, and collaborate with infrastructure teams to optimize data delivery, automation, and reporting.