Top Tech Jobs & Startup Jobs in Chicago, IL

Monitor customer network infrastructure, respond to alarms, manage trouble tickets, perform initial connectivity troubleshooting, and escalate complex incidents. Communicate with customers and internal teams, maintain knowledge-base documentation, improve SOPs, mentor junior analysts, and participate in an on-call rotation. The role requires networking fundamentals, technical support experience, familiarity with monitoring and ticketing systems, strong communication, and careful adherence to procedures.

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.

Leads recruiting program portfolios spanning internal mobility, talent branding, process improvement, contingent workforce management, and ATS change adoption. Owns planning, governance, stakeholder alignment, communications, training, measurement, and continuous improvement. Partners cross-functionally with Talent Acquisition, HR, IT, Finance, Legal, Marketing, vendors, and business leaders to improve recruiting efficiency, candidate experience, and program outcomes while influencing without direct authority.

Leads company-wide FP&A, including budgeting, forecasting, long-range planning, financial modeling, consolidated reporting, KPI dashboards, variance analysis, and SaaS metric analysis. Partners with executives and cross-functional leaders on pricing, revenue growth, performance targets, and strategic decisions. Builds scalable processes, improves forecasting accuracy, develops executive and investor communications, and leads a high-performing FP&A team.

Owns day-to-day Zoho CRM administration, including user management, automations, integrations, data integrity, and process documentation. Supports pipeline management, forecasting, quota tracking, deal approvals, lead routing, territory assignments, and post-sale handoffs. Builds sales dashboards and recurring reports, analyzes KPIs and trends, and recommends process improvements. Partners with marketing, finance, customer success, and sales leadership on CRM workflows, reporting, onboarding, and operational coordination.

Manages paid search, paid social, and programmatic display campaigns across multiple clients. Responsibilities include developing strategies, optimizing budgets and bids, analyzing performance and down-funnel data, integrating offline and online customer data, preparing reports, collaborating with creative and account teams, identifying growth opportunities, and presenting insights to clients. The role also requires staying current on AI, advertising platforms, and emerging digital marketing trends.

Lead hands-on full-stack development for Ruby on Rails, TypeScript, and React applications. Shape technical direction, design reliable APIs and data flows, optimize relational database performance, and deliver responsive front-end experiences. Lead projects end to end, mentor engineers, review and refactor code, collaborate cross-functionally, and explore AI-assisted engineering and LLM automation while protecting sensitive healthcare data.

Designs, builds, and manages cloud-based data systems, including pipelines, data lakes, warehouses, lakehouses, databases, and ETL processes. Develops optimized Python and SQL queries, improves workflow performance, and supports data movement between on-premises and cloud environments. Collaborates with leadership, analysts, research teams, and other departments to define requirements and reporting needs. Applies data governance, access controls, security, compliance, troubleshooting, and system support practices.

Process full-cycle biweekly payroll for assigned entities, resolve payroll inquiries, manage expense reimbursements, and support payroll tax audits. Maintain multi-state compliance, improve payroll processes, assist with system implementations, and enhance employee communication and experience. The role requires knowledge of UKG, payroll systems, and evolving procedures in a fast-growing organization.

Designs, implements, and maintains enterprise IAM solutions across hybrid on-premises and cloud environments. The role drives Zero Trust modernization, identity automation, access governance, privileged access controls, threat monitoring, and automated response. Responsibilities include evaluating security technologies, mitigating identity risks, supporting compliance and audit readiness, and establishing security standards. The engineer collaborates with infrastructure, application, and security teams and participates in rotational on-call, weekend, and holiday support.