Top Tech Jobs & Startup Jobs in Chicago, IL

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Supports home services campaign execution by coordinating client communications, onboarding, asset management, leads, permits, incentives, compliance, troubleshooting, and escalations. Collaborates with analytics, finance, legal, compliance, sales offices, and other partners to maintain service quality and client satisfaction. Tracks KPIs, expansion opportunities, offers, and product updates while maintaining SOPs, action logs, and program documentation. Uses CRM, reporting, project management, and AI-assisted tools to improve accuracy and efficiency.

Test Salesforce releases for a New York State Department of Labor unemployment insurance call center. Develop and execute SIT and E2E scenarios covering workflows, case management, integrations, and user interfaces. Manage test cases, results, metrics, and defects in Copado, retest fixes, and coordinate with developers and functional stakeholders to confirm deployment readiness without disrupting live operations.

Supports the General Counsel, Corporate Secretary, and legal department with SEC reporting, securities compliance, corporate governance, board and committee activities, annual meetings, M&A diligence and closings, entity management, corporate records, outside counsel coordination, and legal documentation. Maintains filing calendars, governance materials, legal-entity records, and confidential information while managing multiple deadlines in a highly regulated public-company environment.

Lead the creation and commercial growth of KUKUI’s managed marketing services offering. Define its scope, pricing, positioning, and quality standards; personally lead early client strategy and delivery; oversee paid media, SEO, AEO, social, content, reputation, and direct marketing; embed AI and automation into service delivery; and build the team, playbooks, technology, and reporting systems needed to scale quality and client ROI.

Implements and monitors cybersecurity controls across Linux, Kubernetes, database, and model-serving environments. Builds monitoring, detection, vulnerability scanning, hardening automation, secrets management, network policy, access control, and evidence collection. Supports AI security tooling, documentation, testing, security reviews, continuous monitoring reports, and federal authorization activities. This early-career role includes hands-on training, certification support, and collaboration with AI and systems administration leads.

Own healthcare analytics data methodology, including episode grouping, provider attribution, cost standardization, quality measures, reference data, pipelines, QA, and production delivery. Translate feature requests into specifications and validated analytics. Reconcile results, establish recurring data-quality coverage, investigate failures, and collaborate with engineering, data science, product, clinical informatics, and customer teams. Advanced SQL and healthcare claims expertise are central to ensuring accurate, defensible customer metrics.

Leads strategy, modernization, and execution across multiple public safety SaaS products or initiatives. Defines portfolio roadmaps, pricing, positioning, and business cases; partners with Engineering, Design, Sales, Marketing, and customer teams; drives AI and analytics adoption; oversees complex cross-functional delivery; represents the portfolio with executives and customers; and mentors product professionals.

Own analytics for Customer Success and Operations by translating ambiguous business questions into metrics, reports, dashboards, and PRDs. Partner with senior leaders, CSMs, Analytics Engineers, and Operations teams to improve retention, permit turnaround, and organizational scalability. Build self-service dashboards, develop dbt models, document analytics assets, prioritize high-impact requests, and use LLM tools to accelerate SQL, reporting, and data-model development.

Build and maintain Snowflake and dbt data platforms, including ELT pipelines, tested models, orchestration, monitoring, documentation, access controls, and governance. Optimize performance and costs while ensuring reliable, discoverable data for internal dashboards, client products, and AI/ML use cases. Translate ambiguous stakeholder needs into durable solutions and apply strong software engineering practices, including Git, CI/CD, code review, Python, testing, and alerting.