Top Tech Jobs & Startup Jobs in Chicago, IL

Own onboarding, activation, and growth for a high-volume portfolio of SMB customers. Deliver scaled, digital-first customer success through email, chat, office hours, and escalation calls. Maintain account data, monitor engagement and health metrics, support expansion, and identify process improvements and automation opportunities. Help build Hatch’s scaled Customer Success model while guiding customers toward measurable revenue impact and maintaining high satisfaction.

Leads the State, Local Government, and Education sales team, driving revenue attainment, pipeline generation, forecasting, territory strategy, complex public-sector sales cycles, and customer growth. Recruits, coaches, and develops sales professionals while refining sales processes, playbooks, and performance metrics. Collaborates with cross-functional teams, builds strategic customer and channel relationships, supports procurement and contracting requirements, and communicates market insights and performance to senior leadership.

Leads enterprise sales for Duck Creek’s insurance software solutions, targeting major P&C carriers. Responsibilities include winning and expanding strategic accounts, managing complex sales cycles, building executive relationships, developing pipelines, forecasting bookings, presenting proposals, and aligning solutions with customer strategies. The role also leads, coaches, mentors, and onboards Sales Directors while managing large deal pursuit teams and partner ecosystems.

Reviews automatically segmented English audio transcripts at the individual-word level. Verifies word boundaries, spoken text, and transcription accuracy; corrects errors; splits, merges, removes, or adds segments; and applies transcription conventions consistently. The role requires reviewing complete audio files, making careful judgments on difficult speech, and maintaining high accuracy and quality standards. Work is fully remote and freelance, with potential progression to reviewer or adjudicator responsibilities.

Manage service delivery for a life sciences-focused MSP pod, overseeing support staff, service quality, SLAs, ticketing, billing accuracy, utilization, capacity planning, escalations, client reviews, onboarding, documentation, and continuous improvement. Ensure delivery aligns with HIPAA, HITECH, GxP, and FDA 21 CFR Part 11 requirements. Coach technical staff, coordinate incident communications, improve PSA workflows, and partner with client executives and customer success managers.

Create clear, concise UX copy across patient-facing and business healthcare workflows, including onboarding, forms, errors, notifications, AI interactions, and transactional communications. Partner with Design, Product, Engineering, Research, and users to improve information architecture, terminology, interaction patterns, and content systems. Develop voice and tone guidelines, reusable content patterns, and scalable AI-assisted workflows while ensuring clarity, accuracy, accessibility, consistency, and trust in complex healthcare software experiences.

Provides senior technical leadership for IT support and operations in a remote healthcare technology environment. Owns complex escalations, incident resolution, root cause analysis, endpoint and identity administration, onboarding and offboarding, vendor escalations, documentation, automation, and reliability improvements. Coaches support staff, develops scalable processes, partners with Security, Compliance, Engineering, Product, and clinical teams, and communicates clearly during high-impact incidents affecting clinical workflows.

Lead customers in observability strategy, telemetry schema design, sampling, instrumentation, and SRE practices. Build and ship production instrumentation, SLOs, and dashboards; mentor engineering teams; troubleshoot technical and sociotechnical issues; create enablement content; and represent customer insights internally. The role combines long-term technical advisory work with hands-on delivery across cloud platforms, infrastructure, CI/CD, and distributed systems.

Administer, configure, deploy, maintain, troubleshoot, and optimize enterprise, COTS, cloud-based, and vendor-hosted applications. Gather business requirements, document system specifications, coordinate implementations and UAT, support data migration and cutover activities, manage security roles and permissions, and provide Tier III troubleshooting and user training. Collaborate with business owners, vendors, analysts, developers, and testing teams to improve application performance, interoperability, and support processes.

Manage end-to-end clinician recruitment for an assigned market: source and screen candidates, coordinate interviews, negotiate offers, track documentation in the ATS, build local clinical relationships and market intelligence, and support placement and onboarding to stabilize practices.