Top Tech Jobs & Startup Jobs in Chicago, IL

Develop and optimize Amazon Connect contact center solutions integrated with AWS and Salesforce. Responsibilities include architecting serverless infrastructure, creating Contact Flows, developing automation with CloudFormation or CDK, and implementing conversational AI using Lex, Bedrock, Nova 2 Sonic, Contact Lens, and Agentic CX Designer. The role also involves Salesforce customization, Apex and Lightning Web Component development, CI/CD, cross-functional collaboration, and occasional client-site travel.

Leads revenue-cycle management assessments and transformation engagements for healthcare providers and physician enterprises. Evaluates end-to-end RCM operations, technology, reimbursement performance, workflows, controls, and organizational models; develops improvement strategies, operating models, roadmaps, dashboards, and implementation plans. Manages client engagements, M&A support, stakeholder relationships, project teams, proposals, and practice growth while advising executives and delivering measurable improvements in collections, denials, leakage, and cash conversion.

Owns client implementations from post-sales handoff through go-live, serving as the primary client contact and coordinating internal and external teams. The role manages product configuration, timelines, priorities, risks, stakeholder alignment, and client communication for complex healthcare implementations involving large data sets. Responsibilities include facilitating delivery, escalating challenges, connecting clients with training, and ensuring a successful handoff to post-implementation teams.

Defines and manages business and functional requirements for strategic technology initiatives. Analyzes business processes, facilitates stakeholder workshops, documents requirements and workflows, supports change management, aligns user acceptance testing, conducts system testing, and helps deliver technology solutions. The role collaborates with business sponsors, technology teams, project managers, vendors, and subject matter experts while managing deliverables, risks, dependencies, and stakeholder communications.

Provides Level 1 technical support across office, restaurant, manufacturing, and distribution locations. Troubleshoots Windows devices, printers, peripherals, software, accounts, Microsoft 365, connectivity, and basic networks. Configures and deploys equipment, manages tickets and inventory, and supports workplace technology. Assists senior IT staff with infrastructure projects and travels daily between company locations. Requires fluent English and Spanish, customer service skills, basic IT knowledge, Active Directory experience, and a valid driver’s license.

Supports industrial engineering projects involving operational observation, data collection, work measurement, cost-benefit analysis, process improvement, operational planning, and the application of AI, automation, and data analytics. Interns collaborate across business units, solve operational problems, conduct statistical analysis, and present completed projects to engineering staff.

Implement and optimize Epic Cadence scheduling workflows for a multi-year academic health system project. Responsibilities include designing, building, testing, and validating scheduling functionality; coordinating integrated application workflows; supporting data conversion, training, go-live readiness, and stabilization; resolving issues; and creating documentation and knowledge-transfer materials. The role also partners with operational stakeholders, mentors customer teams, and escalates project risks.

Manage a portfolio of approximately 100 North American SaaS customers, driving product adoption, onboarding, retention, renewals, and satisfaction. Identify account risks, monitor usage and health metrics, handle escalations, and coordinate resolutions with internal teams. Deliver customer education through webinars and guides, maintain strong client relationships, and collaborate with sales and product teams to share insights and improve business outcomes.

Owns enterprise solution architecture across applications, AI, data, integration, cloud, infrastructure, identity, and security. Develops current- and target-state architectures, capability roadmaps, standards, governance processes, and reusable patterns. Partners with business, engineering, security, data, and delivery teams to guide major initiatives, manage tradeoffs, and ensure conformance. Applies enterprise AI architecture, retrieval-augmented generation, agent workflows, and governed platform integrations to move concepts into production-ready solutions.

Lead creative direction and hands-on design for client engagements spanning branding, digital, print, interactive, sustainability reporting, and communications. Mentor graphic designers, manage projects and schedules, build client relationships, present creative work, support proposals and estimates, and ensure high-quality execution. The role also contributes to recruiting, design processes, trend research, vendor coordination, and strategic creative problem-solving across multiple concurrent projects.