Top Tech Jobs & Startup Jobs in Chicago, IL

Build and deploy NLP and LLM-based machine learning models for an AI-powered risk intelligence platform. Responsibilities include text classification, entity extraction, clustering, topic detection, RAG, agentic workflows, semantic search, model evaluation, production monitoring, retraining, and scalable ML service deployment. Collaborate remotely with data engineers, backend engineers, and product stakeholders on high-volume, multilingual text data.

Leads and develops an electrical engineering team while remaining hands-on with switchgear, switchboard, and power distribution design. Reviews drawing packages and BOMs, assigns project ownership, manages delivery commitments, provides technical direction, supports customer and Sales communication, and ensures compliance with electrical standards. The role also contributes to design standards, manages capacity and technical risks, and collaborates with Project Management, Production, Procurement, Quality, Sales, and Test teams.

Own the pre-sales process by developing insight-led RFP responses, digital media plans, pricing proposals, and client presentations. Partner with Sales, Creative, Ad Operations, and Platform teams to align strategies with client goals, budgets, audiences, and success metrics. Analyze large datasets, translate location and audience insights into compelling narratives, manage proposal workflows, maintain CRM and project records, and improve processes that support new business growth.

Own complex technical support escalations involving data mapping, forecasts, recommendations, integrations, and data feeds. Conduct root-cause analysis, build SQL and Python tooling, create Databricks and Looker dashboards, develop AI-driven workflows, and measure operational impact. Lead cross-functional initiatives with Engineering, Product, Data, Solutions, and Operations teams. Mentor support engineers, document playbooks, present findings to leadership, and drive systemic improvements that reduce ticket volume, handling time, and escalations.

Provides software application and technical support to customers through phone, email, and ticketing systems. Diagnoses software and hardware integration issues, guides users through solutions, documents cases, escalates complex problems, conducts follow-ups, and recommends best practices. The role supports EMR, practice management, and CRM platforms while contributing to customer satisfaction, retention, and continuous product knowledge.

Serve as the technical lead for prospect and expansion deals, partnering with Account Executives, Product, merchants, and external developers. Conduct technical discovery across Shopify and connected commerce systems, scope integrations, write implementation specifications, manage agency and developer onboarding, review deliverables, and resolve technical blockers. Translate recurring partner and customer needs into structured product feedback while owning integrations from initial technical call through launch.

Manages Endeavor’s lender program portfolio, including performance tracking, underwriting communications, lender onboarding, program documentation, pricing resources, and partner optimization. Serves as the primary customer-facing expert on financing products and lender capabilities while coordinating with product, engineering, sales, and customer success teams. Requires experience in lender relations, partnerships, or program management within consumer lending, fintech, or healthcare finance.

Develops predictive models, machine learning solutions, data pipelines, statistical analyses, and internal data applications. The role uses Python and SQL Server to analyze structured and unstructured data, applying NLP, classification, regression, clustering, automation, and AI/LLM techniques. Responsibilities include maintaining data science platforms, supporting cross-functional decision-making, and communicating technical findings to non-technical audiences.

Own the full sales cycle for new commercial customers, from inbound and outbound pipeline generation through deal closure and post-sale handoff. Build relationships with IT and security stakeholders, deliver product presentations and demos, manage opportunities and forecasting in Salesforce, meet revenue targets, and represent Portnox at industry events. The role requires strong enterprise or mid-market SaaS sales experience, technical knowledge of networking and cybersecurity, and excellent communication skills.

Supports daily operational processes, materials management, workflow development, quality checks, vendor relationships, and audit documentation. Designs and improves processes, tracks issues and projects, develops user and system management protocols, and uses healthcare data analytics to drive operational improvements. The role also coordinates cross-functional work, prepares reporting and training resources, and presents operational matters to management.