Top Tech Jobs & Startup Jobs in Chicago, IL

Prepare, format, modify, quality-check, and import customer documents, reports, and data files into a proprietary SaaS platform. Troubleshoot formatting and data-integrity issues, meet deadlines, communicate with customers and internal teams, and support reliable onboarding deliverables.

Leads and scales an outbound sales development organization responsible for cold outreach and lead generation. Manages recruiting, coaching, performance monitoring, strategy, processes, and targets. Partners with Sales and Marketing on campaigns, analyzes performance data, develops training materials, builds future account executive talent, identifies market opportunities, and adopts technology to improve SDR efficiency.

Lead and develop Customer Onboarding Specialists while improving onboarding processes, speed-to-live, customer outcomes, and expansion opportunities. Own the customer-facing OnRamp experience, including workflows, templates, reporting, and journey improvements. Manage project timelines, customer health, escalations, training engagements, change management, and cross-functional collaboration with Sales, Customer Success, Product, and other teams. Travel averaging 50% or more is required.

Build ECP’s platform organization and AI foundation, including agent tool surfaces, retrieval and context layers, model-serving paths, evaluation systems, and customer-facing agent workflows. Own shared identity, data, messaging, and event-driven services used across teams. Establish reliable interfaces between legacy ColdFusion and newer services, implement contract testing, optimize data performance, and support production systems handling governed clinical data in a multi-tenant HIPAA SaaS environment.

Build and migrate clinical workflows from ColdFusion and AngularJS to a Node, React, and TypeScript platform on AWS. Own clinical domains end to end, including data modeling, automated testing, production deployment, and on-call support. Collaborate closely with product, apply AI-assisted development responsibly, improve query performance in a tenant-based SQL Server architecture, and deliver new capabilities for caregivers in a regulated healthcare-related environment.

Build and operate developer experience and platform foundations across ephemeral environments, CI/CD, AWS infrastructure, infrastructure-as-code, feature flags, security scanning, observability, and AI-assisted development tooling. Create golden paths, improve build and test speed, consolidate pipelines, support multi-tenant HIPAA requirements, and carry pager responsibility for infrastructure used by engineering teams.

Manage customer relationships to maximize adoption, retention, and lifetime value of ECP SaaS products. Proactively engage customers, diagnose adoption friction, coordinate cross-functional solutions, handle escalations and billing questions, develop playbooks and success plans, collect customer feedback, and drive outcomes through outreach campaigns and data-driven insights.

Serve as a strategic technical advisor in the sales process: lead customized demos, translate operational challenges into solutions, complete RFPs/RFIs/security questionnaires, build demo environments, and partner with Sales and Product to scale Solutions Engineering and improve win rates.