The role involves managing user accounts, administering ITSM platforms, improving system performance, and providing technical support, focusing on IT service management best practices.

Configure, maintain, and support Benchling test and production environments for biotech, pharmaceutical, and medical device clients. Responsibilities include requirements gathering, project scoping, data model and schema configuration, notebook and workflow development, inventory and recipe setup, dashboards, automation, label templates, legacy data migration, training materials, and client support. Benchling in vivo configuration and API integration experience are preferred.