Top Tech Jobs & Startup Jobs in Chicago, IL

Own commercial growth across an assigned geographic territory by developing market strategies, winning new local-government software customers, expanding existing accounts, managing renewals and retention risks, and leading complex sales cycles through negotiation and close. The role requires disciplined pipeline and forecast management in Salesforce, cross-functional collaboration, and regular travel throughout the territory. Success is measured by ARR growth, new-logo acquisition, customer expansion, pipeline creation, and forecast quality.

Supports software sales by leading discovery, developing solution strategies, creating tailored demonstrations and proofs of concept, and advising government customers on GIS, permitting, licensing, parcel management, and asset-management workflows. Partners with Sales, Product, Marketing, Engineering, and Services; contributes to RFPs, webinars, thought leadership, and product feedback. Requires strong government procurement knowledge, customer-facing communication, and willingness to travel 30% or more.

Lead and develop the customer support team, oversee case intake through resolution, manage escalations, monitor support KPIs and CSAT, improve processes, and drive self-service and case deflection. Collaborate with Product, Engineering, Implementation, and leadership to address recurring issues, communicate customer insights, improve documentation, and enhance support efficiency and customer experience.

Own the vision, strategy, roadmap, and execution of parcel management SaaS products serving local governments. Partner with engineering, customers, sales, marketing, and customer success to improve parcel data, property assessment and taxation workflows, GIS integrations, and public information access. Manage backlogs, prioritize features using analytics and customer insights, support Agile delivery, and represent the product at industry events.