Senior Business Analyst responsible for gathering and clarifying requirements, facilitating workshops, managing stakeholders, optimizing workflows, and aligning solutions with business goals. The role focuses on customer-centric process improvement, automation, regulatory compliance, risk mitigation, and banking operations. Candidates should have extensive Pega Smart Dispute and banking experience, familiarity with BPM tools, and experience delivering solutions using Agile or Scrum methodologies.

Leads the architecture, design, development, deployment, and management of large-scale Pega applications. Collaborates with clients and business teams across requirements, design, development, and user acceptance testing. Provides guidance on Pega best practices, reusable solutions, enterprise class and data models, application security, authentication, authorization, performance tuning, mobile solutions, and Constellation-based implementations. Oversees architecture and development teams and supports projects from proposal through completion.