Top Tech Jobs & Startup Jobs in Chicago, IL

Serves as the factory focal point for product problems, troubleshooting guidance, warranty and goodwill claims, service letters, software administration, and technical support. Assists technicians with electrical and mechanical troubleshooting, service procedures, parts and vendor identification, and sample reviews. Creates procedural documentation for new products and processes while filtering and distributing product support information to internal and external customers.

Sells maintenance, repair, service agreements, warranties, parts promotions, and monitoring solutions for electric power generation equipment. Develops customer relationships, conducts frequent territory visits, prospects for opportunities, presents solutions, updates CRM records, supports account maintenance, and assists with credit issues. Collaborates with machine sales, rental, parts, service, and inside sales teams to improve customer satisfaction and sales performance.

Leads the Power Systems Division’s service, parts, and product support operations, including strategy, team leadership, P&L performance, budgeting, customer experience, workforce development, safety, and continuous improvement. Oversees managers across multiple locations and product lines, drives profitability and operational efficiency, manages key customer and manufacturer relationships, and develops technician recruiting, training, apprenticeship, and succession programs. The role requires extensive travel between company locations, customer sites, and Caterpillar facilities.

Leads aftermarket sales and product support strategy for power systems customers across an assigned territory. Manages sales teams, strategic accounts, customer relationships, pricing, budgets, forecasts, and business development. Partners with service, technical, and parts teams to promote maintenance agreements, repairs, upgrades, and lifecycle support solutions. Coaches employees, supports recruiting and development, reviews service proposals and estimates, and drives revenue, profitability, customer satisfaction, and operational improvement.

Technical Sales Engineer responsible for marketing Caterpillar power systems, developing clean energy and utility business, designing customized electrical and mechanical power solutions, generating leads, building consulting engineer relationships, supporting sales quotas, monitoring competitors, and maintaining customer opportunities in a CRM. The role requires engineering expertise or extensive design experience, proficiency with business and design software, a valid driver’s license, and a clean driving record.